T20260925.0002 — ESX & LSP Wommelgem Is scheduled

Status: Is scheduled
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: Koopman International BV (1031HH88)
Contact: Marco Stam
Contract: Koopman International BV (1031HH88) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-09-25 08:59
Due date: 2026-10-01 14:59
Resolved: –
Completed: –
Laatste activiteit: 2026-09-28 08:56

Beschrijving

Goedemorgen, Er is gistermiddag stroomstoring geweest in kantoor Wommelgem. Nu is de ESX & LSP niet bereikbaar zouden jullie hiernaar kunnen kijken? Thanks! Met vriendelijke groet, With kind regar Extern (marco.stam@koopmanint.com <mailto:marco.stam@koopmanint.com> ) Graymail <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC80NDdhZDYzZDMxNTk3MDg5NDU5YjUyODUwMmEzMzE1OC8xNzkwMzEzNDk4LjcwNDQxMDg=&label=safe&quick=1&graymail_sender=1#key=ba51fca0dd81f508d305b4606a753d45> Spam <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC80NDdhZDYzZDMxNTk3MDg5NDU5YjUyODUwMmEzMzE1OC8xNzkwMzEzNDk4LjcwNDQxMDg=&label=spam&quick=1&block_sender=1#key=ba51fca0dd81f508d305b4606a753d45> Phishing <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC80NDdhZDYzZDMxNTk3MDg5NDU5YjUyODUwMmEzMzE1OC8xNzkwMzEzNDk4LjcwNDQxMDg=&label=phish&quick=1&block_sender=1#key=ba51fca0dd81f508d305b4606a753d45> Meer... <https://protection.eu.inkyphishfence.com/report?id=dGVjaG5pY2FsLXByb2Zlc3Npb25hbC1zZXJ2aWNlcy1iLXYtdHN2LWdyb2VwL3N1cHBvcnRAbWlqbnRwcy5ubC80NDdhZDYzZDMxNTk3MDg5NDU5YjUyODUwMmEzMzE1OC8xNzkwMzEzNDk4LjcwNDQxMDg=#key=ba51fca0dd81f508d305b4606a753d45> Goedemorgen, Er is gistermiddag stroomstoring geweest in kantoor Wommelgem. Nu is de ESX & LSP niet bereikbaar zouden jullie hiernaar kunnen kijken? Thanks! Met vriendelijke groet, With kind regards, Marco Stam ICT Beheer A Distelweg 88 | 1031 HH Amsterdam | The Netherlands T +31 20 49 47 876 E Marco.Stam@koopmanint.com <mailto:marco.stam@koopmanint.com>

Verloop

2026-09-25 08:59 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Zain Jawad Kazem
2026-09-25 08:59 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-09-25 08:59 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-09-25 08:59 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-09-25 08:59 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-09-25 09:10 Time-entries Gerko Oskam 0.17 uur

Ik ga het onderzoeken.
2026-09-25 09:19 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Gerko Oskam
2026-09-25 10:31 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Gerko Oskam
2026-09-25 14:00 Time-entries Gerko Oskam 1.17 uur

Onderzocht maar ik krijg met geen mogelijkheid de server bereikbaar. Maandag overleggen wat te doen.
2026-09-25 15:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Gerko Oskam
2026-09-25 15:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Gerko Oskam
2026-09-28 08:00 Time-entries Gerko Oskam 0.17 uur

Marco wil een nieuwe server laten plaatsen zodat bij een bezoek het in 1 keer opgelost kan worden. Offerte maken voor een nieuwe S8300 + installatie.
2026-09-28 08:56 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Gerko Oskam
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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