Autotask Toolkit

v 2.21.0 PROD

T20260831.0001 — aanmelden DECT Ecu Emmeloord Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request
Queue
TPS - Tickets
SLA
7x4
Issue type
–
Source
Telefoon
Klant
Koopman International BV (1031HH88)
Contact
Jasper Veen
Contract
Koopman International BV (1031HH88) - 7x4 (HW+SW)
Asset (CI)
–
Toegewezen aan
Ralf Luhrmann
Aangemaakt
2026-08-31 07:52
Due date
2026-09-11 12:24
Resolved
2026-09-01 07:05
Completed
2026-09-02 10:57
Laatste activiteit
2026-09-02 10:57

Beschrijving

Van: Jasper van der Veen <jasper.van.der.veen@koopmanint.com> Datum: 31-08-2026, 09:45 Onderwerp: aanmelden DECT Ecu Emmeloord Beste Support, Zouden jullie ons kunnen aangeven, wat het password is van de MASTER Dect Ecu Emmeloord. (Deze is eind juni vervangen) Zie ook: Ticket: T20260629.0002 - Ecu dect defect. Alvast bedankt.   Met vriendelijke groet, With kind regards, Jasper van der Veen     +31 527 638 444 | helpdesk_emm@koopmanint.com www.koopmanint.com | Ecu 6, 8305 BA, Emmeloord

Verloop

  1. 2026-08-31 12:55 Time-entries Ralf Luhrmann 0.17 uur

    De login zou deze moeten zijn: zie link https://mijntps-c.mypasswordapp.de/share/903de40791f7c8bf10f2e5612fff805c Graag testen

  2. 2026-08-31 14:01 Notities Marco Stam

    Bedankt.

    Bedankt. Aanmelden is gelukt en wachtwoord is veilig opgeslagen. Ticket kan gesloten worden, Met vriendelijke groet, With kind regards, Jasper van der Veen

  3. 2026-09-01 07:00 Time-entries Ralf Luhrmann 0.17 uur

    ticket gesloten

Volledige record uit Autotask 
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 340,
  "companyLocationID": 167,
  "completedByResourceID": 29682890,
  "completedDate": "2026-09-02T10:57:31.077Z",
  "configurationItemID": null,
  "contactID": 30686063,
  "contractID": 29684775,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-31T07:52:50.303Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Jasper van der Veen <jasper.van.der.veen@koopmanint.com>\n\nDatum:\n 31-08-2026, 09:45\n\nOnderwerp:\n aanmelden DECT Ecu Emmeloord\n\nBeste Support,\n\nZouden jullie ons kunnen aangeven, wat het password is van de MASTER Dect Ecu Emmeloord.\n\n(Deze is eind juni vervangen)\n\nZie ook: \n\nTicket: T20260629.0002 - Ecu dect defect.\n\nAlvast bedankt.\n\n \n\nMet vriendelijke groet, With kind regards,\n\nJasper van der Veen\n\n \n\n \n\n+31 527 638 444 |\n\nhelpdesk_emm@koopmanint.com\n\nwww.koopmanint.com\n | Ecu 6, 8305 BA, Emmeloord",
  "dueDateTime": "2026-09-11T12:24:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-08-31T12:59:43.507Z",
  "firstResponseDueDateTime": "2026-09-04T14:54:37.440Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 43662,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-02T10:57:56.160Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-02T10:57:47.880Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-02T10:57:31.077Z",
  "lastTrackedModificationDateTime": "2026-09-02T10:57:31.110Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "LET OP INDEX",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-09-01T07:05:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-01T07:05:00.000Z",
  "resolvedDueDateTime": "2026-09-11T12:24:37.440Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260831.0001",
  "ticketType": 4,
  "title": "aanmelden DECT Ecu Emmeloord",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "password doorgegeven"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}