T20260820.0004 — Verkort vanuit Connecsy Complete

Status: Complete
Priority: L2- Incident normaal
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: Koopman International BV (1031HH88)
Contact: Marco Stam
Contract: Koopman International BV (1031HH88) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-08-20 07:40
Due date: 2026-08-26 13:05
Resolved: 2026-08-21 08:27
Completed: 2026-08-21 08:28
Laatste activiteit: 2026-08-21 08:28

Beschrijving

Van: Marco Stam <marco.stam@Koopmanint.com> Datum: 20-08-2026, 09:30 Onderwerp: Verkort vanuit Connecsy Goedemorgen, Vanuit beide connecsy toestellen kan er niet gebeld worden naar China. Zowel verkort *5106 of voluit 008619957488016 Met vriendelijke groet, With kind regards, Marco Stam ICT Beheer A Distelweg 88 | 1031 HH Amsterdam | The Netherlands T +31 20 49 47 876 E Marco.Stam@koopmanint.com

Verloop

2026-08-20 07:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by André Kik
2026-08-20 07:40 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Level 2 Incident Teams Notification" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L2- Incident normaal" Then execute the following actions: Send notification e-mail ([TPS-Tickets] L2 Notification Teams) to Teams email notifier (2bd0cb44.tsv-groep.nl@emea.teams.ms) Initiated by André Kik
2026-08-20 07:40 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-08-20 09:13 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga vragen of dit niet kan vanuit de andere toestellen in NL.
2026-08-20 09:19 Notities Zain Jawad Kazem

Service Desk Notification

Marco.Stam@Koopmanint.com Hi Marco Hebben alle gebruikers last van dit? Kun je dit testen?
2026-08-20 09:19 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Zain Jawad Kazem
2026-08-20 10:24 Time-entries Zain Jawad Kazem 0.50 uur

Ik belde naar de receptie en samen met ze getest. Vanuit hun Connecsy wordt er geen nummer weergave gestuurd op trunk 3. Ik heb dit nu aangepast en het werkt weer.
2026-08-20 10:41 Notities André Kik

RE: Opmerking betreffende ticket: T20260820.0004 - Verkort vanuit Connecsy - LET OP INDEX

Van: Marco Stam <marco.stam@Koopmanint.com> Datum: 20-08-2026, 11:23 Onderwerp: RE: Opmerking betreffende ticket: T20260820.0004 - Verkort vanuit Connecsy - LET OP INDEX Het toestel naast de connecsy machines daar werkt het wel op. Dat is een gewoon 1603 toestel. Met vriendelijke groet, With kind regards, Marco Stam ICT Beheer A Distelweg 88 | 1031 HH Amsterdam | The Netherlands T +31 20 49 47 876 E Marco.Stam@koopmanint.com From: TSV Professional Services < support@mijntps.nl > Sent: donderdag 20 augustus 2026 11:20 To: Marco Stam < marco.stam@Koopmanint.com > Subject: Opmerking betreffende ticket: T20260820.0004 - Verkort vanuit Connecsy - LET OP INDEX CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Beste klant, Zain Jawad Kazem heeft de volgende opmerking aan een ticket toegevoegd: Hi Marco Hebben alle gebruikers last van dit? Kun je dit testen? Om snel te reageren vindt u de ticket in onze e-portal: https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43591 Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid .
2026-08-20 10:41 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (zjawad@tsv-groep.nl) Initiated by André Kik
2026-08-20 10:41 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by André Kik
2026-08-20 10:41 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (zjawad@tsv-groep.nl) Initiated by André Kik
2026-08-20 10:41 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by André Kik
2026-08-20 10:55 Notities Zain Jawad Kazem

Service Desk Notification

Marco.Stam@Koopmanint.com Hi Marco Ik heb net met de receptie gesproken en samen getest. Ik heb daarna een aanpassing gedaan en het werkt n bij ze.
2026-08-20 10:56 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Zain Jawad Kazem
2026-08-21 08:17 Time-entries Zain Jawad Kazem 0.17 uur

Geen vragen meer.
2026-08-21 08:28 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (telecom@koopmanint.com); Ticket Contact (Marco.Stam@Koopmanint.com) Initiated by Zain Jawad Kazem
2026-08-21 08:28 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
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  "dueDateTime": "2026-08-26T13:05:00.000Z",
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  "firstResponseAssignedResourceID": 29682894,
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  "lastActivityDate": "2026-08-21T08:28:41.943Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-21T08:28:39.510Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-21T08:28:23.273Z",
  "lastTrackedModificationDateTime": "2026-08-21T08:28:39.323Z",
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  "purchaseOrderNumber": "LET OP INDEX",
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-21T08:27:00.000Z",
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  "resolvedDateTime": "2026-08-21T08:27:00.000Z",
  "resolvedDueDateTime": "2026-08-26T13:05:02.580Z",
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      "name": "Factuur omschrijving",
      "value": "Er staat geen pub unknown regel voor de Connecsys om te kunnen bellen over HK trunk. Dit is toegevoegd. "
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