Autotask Toolkit
v 2.13.2 PRODT20260629.0002 — Ecu dect defect. Complete
- Status
- Complete
- Priority
- L2- Incident normaal
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4
- Issue type
- –
- Source
- Telefoon
- Klant
- Koopman International BV (1031HH88)
- Contact
- Jasper Veen
- Contract
- Koopman International BV (1031HH88) - 7x4 (HW+SW)
- Asset (CI)
- –
- Toegewezen aan
- Ralf Luhrmann
- Aangemaakt
- 2026-06-29 09:25
- Due date
- 2026-07-24 09:23
- Resolved
- 2026-07-20 14:08
- Completed
- 2026-07-20 14:04
- Laatste activiteit
- 2026-07-20 14:05
Beschrijving
Master is defect Standby werkt nog wel. Er is een reserve zender beschikbaar. +31612075485
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
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"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 340,
"companyLocationID": 167,
"completedByResourceID": 29682890,
"completedDate": "2026-07-20T14:04:57.167Z",
"configurationItemID": null,
"contactID": 30686063,
"contractID": 29684775,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-29T09:25:11.470Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Master is defect Standby werkt nog wel.\nEr is een reserve zender beschikbaar.\n +31612075485",
"dueDateTime": "2026-07-24T09:23:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-06-29T12:06:41.497Z",
"firstResponseDueDateTime": "2026-07-21T10:53:27.380Z",
"firstResponseInitiatingResourceID": 29682890,
"hoursToBeScheduled": null,
"id": 43177,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-20T14:05:23.473Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-07-20T14:05:17.350Z",
"lastCustomerVisibleActivityDateTime": "2026-07-20T14:04:57.150Z",
"lastTrackedModificationDateTime": "2026-07-20T14:05:17.163Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 2,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "LET OP INDEX",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-07-20T14:08:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-07-20T14:08:00.000Z",
"resolvedDueDateTime": "2026-07-24T09:23:27.380Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 3,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260629.0002",
"ticketType": 2,
"title": "Ecu dect defect.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Een reserve zender van Koopman is gebruikt ter vervanging van de defecte.\nDe klant zou nog uitzoeken of de defecte zender vervangen moet worden door een nieuw zender maar daar is geen opvolging meer op geweest.\n"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}