Autotask Toolkit

v 2.13.2 PROD

T20260629.0002 — Ecu dect defect. Complete

Status
Complete
Priority
L2- Incident normaal
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
Koopman International BV (1031HH88)
Contact
Jasper Veen
Contract
Koopman International BV (1031HH88) - 7x4 (HW+SW)
Asset (CI)
Toegewezen aan
Ralf Luhrmann

Aangemaakt
2026-06-29 09:25
Due date
2026-07-24 09:23
Resolved
2026-07-20 14:08
Completed
2026-07-20 14:04
Laatste activiteit
2026-07-20 14:05

Beschrijving

Master is defect Standby werkt nog wel. Er is een reserve zender beschikbaar. +31612075485

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 340,
  "companyLocationID": 167,
  "completedByResourceID": 29682890,
  "completedDate": "2026-07-20T14:04:57.167Z",
  "configurationItemID": null,
  "contactID": 30686063,
  "contractID": 29684775,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-29T09:25:11.470Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Master is defect Standby werkt nog wel.\nEr is een reserve zender beschikbaar.\n +31612075485",
  "dueDateTime": "2026-07-24T09:23:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-06-29T12:06:41.497Z",
  "firstResponseDueDateTime": "2026-07-21T10:53:27.380Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 43177,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-20T14:05:23.473Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-20T14:05:17.350Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-20T14:04:57.150Z",
  "lastTrackedModificationDateTime": "2026-07-20T14:05:17.163Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "LET OP INDEX",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-20T14:08:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-20T14:08:00.000Z",
  "resolvedDueDateTime": "2026-07-24T09:23:27.380Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260629.0002",
  "ticketType": 2,
  "title": "Ecu dect defect.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Een reserve zender van Koopman is gebruikt ter vervanging van de defecte.\nDe klant zou nog uitzoeken of de defecte zender vervangen moet worden door een nieuw zender maar daar is geen opvolging meer op geweest.\n"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}