Autotask Toolkit
v 2.6.1 PRODT20260325.0005 — Er zijn klachten over de Avaya Workplace app. Is scheduled
- Status
- Is scheduled
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4
- Issue type
- –
- Source
- Telefoon
- Klant
- Koopman International BV (1031HH88)
- Contact
- Marco Stam
- Contract
- Koopman International BV (1031HH88) - 7x4 (HW+SW)
- Asset (CI)
- –
- Aangemaakt
- 2026-03-25 15:45
- Due date
- 2026-04-15 10:45
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-05-21 08:27
Beschrijving
Er is regelmatig geen verbinding.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682891,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 340,
"companyLocationID": 167,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30683534,
"contractID": 29684775,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-03-25T15:45:40.963Z",
"createdByContactID": null,
"creatorResourceID": 29682891,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Er is regelmatig geen verbinding.",
"dueDateTime": "2026-04-15T10:45:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682891,
"firstResponseDateTime": "2026-03-25T15:45:40.963Z",
"firstResponseDueDateTime": "2026-03-30T13:15:40.963Z",
"firstResponseInitiatingResourceID": 29682891,
"hoursToBeScheduled": null,
"id": 42408,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-05-21T08:27:39.677Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-03-25T15:45:57.167Z",
"lastCustomerVisibleActivityDateTime": "2026-05-08T07:48:18.723Z",
"lastTrackedModificationDateTime": "2026-05-05T13:25:15.907Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "LET OP INDEX",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-04-15T10:45:37.070Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 3,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 20,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260325.0005",
"ticketType": 2,
"title": "Er zijn klachten over de Avaya Workplace app.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}