Autotask Toolkit

v 2.6.1 PROD

T20260325.0005 — Er zijn klachten over de Avaya Workplace app. Is scheduled

Status
Is scheduled
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
Koopman International BV (1031HH88)
Contact
Marco Stam
Contract
Koopman International BV (1031HH88) - 7x4 (HW+SW)
Asset (CI)

Aangemaakt
2026-03-25 15:45
Due date
2026-04-15 10:45
Resolved
Completed
Laatste activiteit
2026-05-21 08:27

Beschrijving

Er is regelmatig geen verbinding.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 340,
  "companyLocationID": 167,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683534,
  "contractID": 29684775,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-03-25T15:45:40.963Z",
  "createdByContactID": null,
  "creatorResourceID": 29682891,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Er is regelmatig geen verbinding.",
  "dueDateTime": "2026-04-15T10:45:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-03-25T15:45:40.963Z",
  "firstResponseDueDateTime": "2026-03-30T13:15:40.963Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 42408,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-21T08:27:39.677Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-03-25T15:45:57.167Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-08T07:48:18.723Z",
  "lastTrackedModificationDateTime": "2026-05-05T13:25:15.907Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "LET OP INDEX",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-04-15T10:45:37.070Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260325.0005",
  "ticketType": 2,
  "title": "Er zijn klachten over de Avaya Workplace app.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}