Autotask Toolkit

v 2.6.1 PROD

T20260309.0015 — Avaya uitbreiden met vestiging Milaan Waiting Customer

Status
Waiting Customer
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
Koopman International BV (1031HH88)
Contact
Marco Stam
Contract
Koopman International BV (1031HH88) - 7x4 (HW+SW)
Asset (CI)

Aangemaakt
2026-03-09 11:38
Due date
2026-04-21 07:11
Resolved
Completed
Laatste activiteit
2026-06-11 12:58

Beschrijving

Avaya uitbreiden met vestiging Milaan Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2262

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683477,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 340,
  "companyLocationID": 167,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683534,
  "contractID": 29684775,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-03-09T11:38:20.437Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Avaya uitbreiden met vestiging Milaan\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2262",
  "dueDateTime": "2026-04-21T07:11:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-03-09T11:39:03.690Z",
  "firstResponseDueDateTime": "2026-04-14T09:41:29.823Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 42208,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-11T12:58:46.870Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-03-09T11:38:41.690Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-11T12:58:28.443Z",
  "lastTrackedModificationDateTime": "2026-06-11T12:58:28.490Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002262",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260309.0015",
  "ticketType": 4,
  "title": "Avaya uitbreiden met vestiging Milaan",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}