Autotask Toolkit
v 2.21.0 PRODT20260929.0004 — 020 5237700 lijn verbreekt New
- Status
- New
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- Internationaal Theater Amsterdam (1017PT26)
- Contact
- John Muller
- Contract
- Internationaal Theater Amsterdam (1017PT26) - 7x8 (HW+SW)
- Asset (CI)
- –
- Toegewezen aan
- Zain Jawad Kazem
- Aangemaakt
- 2026-09-29 11:03
- Due date
- 2026-10-06 08:33
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-09-29 11:23
Beschrijving
Goedemorgen, Als onze receptie in gesprek is dan krijgt de volgende beller een bandje te horen met als einde, u wordt zo spoedig mogelijk te woord gestaan, maar daarna verbreekt de verbinding. Zouden jullie hiernaar kunnen kijken? Groet, John John Muller ???? Medewerker Technische Dienst ?Internationaal Theater Amsterdam t +31 (0)20 523 77 51 <tel:+31%20(0)20%20523%2077%2051> a ?Leidseplein 26, Amsterdam Thuis in de Stadsschouwburg Amsterdam
Verloop
-
Geen specifieke oplossing, zie ticket acties.
Geen items met de huidige filters.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682894,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 406,
"companyLocationID": 233,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30683774,
"contractID": 29683848,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-09-29T11:03:35.643Z",
"createdByContactID": null,
"creatorResourceID": 29682894,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Goedemorgen,\n\nAls onze receptie in gesprek is dan krijgt de volgende beller een bandje te horen met\nals einde, u wordt zo spoedig mogelijk te woord gestaan, maar daarna verbreekt de verbinding.\n\nZouden jullie hiernaar kunnen kijken?\n\nGroet, John\n\nJohn Muller ????\nMedewerker Technische Dienst\n?Internationaal Theater Amsterdam\nt +31 (0)20 523 77 51 <tel:+31%20(0)20%20523%2077%2051>\na ?Leidseplein 26, Amsterdam\n\nThuis in de Stadsschouwburg Amsterdam",
"dueDateTime": "2026-10-06T08:33:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": null,
"firstResponseDueDateTime": "2026-10-02T09:33:35.643Z",
"firstResponseInitiatingResourceID": null,
"hoursToBeScheduled": null,
"id": 43879,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-09-29T11:23:44.523Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682894,
"lastCustomerNotificationDateTime": "2026-09-29T11:03:56.867Z",
"lastCustomerVisibleActivityDateTime": "2026-09-29T11:03:36.237Z",
"lastTrackedModificationDateTime": "2026-09-29T11:23:44.523Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "PO: 225-1",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-10-06T08:33:35.643Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 1,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260929.0004",
"ticketType": 2,
"title": "020 5237700 lijn verbreekt",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}