Autotask Toolkit

v 2.21.0 PROD

T20260929.0001 — Voip scout code Waiting Customer

Status
Waiting Customer
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
–
Source
Client Portal
Klant
Bas Group B.V. (5466AP2)
Contact
Maik Korpel
Contract
Bas Group B.V. (5466AP2) - 7x4 SLA
Asset (CI)
–
Toegewezen aan
Ralf Luhrmann

Aangemaakt
2026-09-29 07:13
Due date
2026-10-13 11:00
Resolved
–
Completed
–
Laatste activiteit
2026-09-29 08:22

Beschrijving

Kunnen jullie ons 2x een voip scout code geven? 1x Toren en 1x Hoofdkantoor. Ik had dit al bij Marc gevraagd maar zag dat die vrij is deze week.

Verloop

Geen verloop bekend. Draai een sync van Ticket Notes, Time Entries en Ticket Charges via Synchronisatie.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686342,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-29T07:13:23.240Z",
  "createdByContactID": 30686342,
  "creatorResourceID": 30686342,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Kunnen jullie ons 2x een voip scout code geven? 1x Toren en 1x Hoofdkantoor. Ik had dit al bij Marc gevraagd maar zag dat die vrij is deze week.",
  "dueDateTime": "2026-10-13T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-09-29T08:19:09.993Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 43876,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-29T08:22:47.210Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-09-29T08:19:27.697Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-29T08:19:09.750Z",
  "lastTrackedModificationDateTime": "2026-09-29T08:19:09.797Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260929.0001",
  "ticketType": 1,
  "title": "Voip scout code",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}