T20260928.0015 — Users IPO New

Status: New
Priority: Interne request
Category: Pre-sales (vraag voor support)
Type: Service Request

Queue: Pre-sales requests (intern)
SLA: Pre-sales intern
Issue type: Pre-sales Avaya SME
Source: –

Klant: Gemeente Zaanstad (1506MZ100)
Contact: Bart Deege
Contract: Gemeente Zaanstad (1506MZ100) - 7x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-28 13:40
Due date: 2026-10-12 08:40
Resolved: –
Completed: –
Laatste activiteit: 2026-09-28 13:41

Beschrijving

Zaanstad wilt uitbreiden op de IPO, kan er gecheckt worden hoeveel users er nu op zitten en hoeveel capaciteit voor uitbreiden er nog is?

Verloop

2026-09-28 13:40 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] Avaya SME - set SLA en email naar presales team" fired.

When a ticket is: Created And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Issue equal to "Pre-sales Avaya SME" Then execute the following actions: Set Service Level Agreement As "Pre-sales intern" Send notification e-mail ([TPS-Presales] nieuwe aanvraag ontvangen email) to Pre-sales team IPOffice (dhammel@tsv-groep.nl, zjawad@tsv-groep.nl) Initiated by Erik Gunther

Volledige record uit Autotask

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