Autotask Toolkit
v 2.21.0 PRODT20260928.0013 — Support inbox New
- Status
- New
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- Andre Kik
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Toegewezen aan
- –
- Aangemaakt
- 2026-09-28 12:45
- Due date
- 2026-10-05 10:15
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-09-28 12:45
Beschrijving
ik zie de support mails niet meer
Verloop
-
Geen specifieke oplossing, zie ticket acties.
Geen items met de huidige filters.
Volledige record uit Autotask
{
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"assignedResourceID": null,
"assignedResourceRoleID": null,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 436,
"companyLocationID": 263,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30683916,
"contractID": 29683887,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-09-28T12:45:30.033Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "ik zie de support mails niet meer",
"dueDateTime": "2026-10-05T10:15:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": null,
"firstResponseDueDateTime": "2026-10-01T11:15:30.033Z",
"firstResponseInitiatingResourceID": null,
"hoursToBeScheduled": null,
"id": 43866,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-09-28T12:45:55.680Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-09-28T12:45:46.617Z",
"lastCustomerVisibleActivityDateTime": null,
"lastTrackedModificationDateTime": "2026-09-28T12:45:46.507Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-10-05T10:15:30.033Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 1,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260928.0013",
"ticketType": 2,
"title": "Support inbox",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}