T20260928.0002 — Activeren SSO 365 voor Elevate New

Status: New
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Gemeente Landsmeer (1121XC1)
Contact: Martijn Oskam
Contract: Gemeente Landsmeer (1121XC1) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Ralf Luhrmann

Aangemaakt: 2026-09-28 08:05
Due date: 2026-10-09 11:35
Resolved: –
Completed: –
Laatste activiteit: 2026-09-28 15:47

Beschrijving

Activeren SSO 365 voor Elevate Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2251

Verloop

2026-09-28 08:05 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-28 08:06 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 283,
  "companyLocationID": 110,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685306,
  "contractID": 29684776,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-28T08:05:09.660Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Activeren SSO 365 voor Elevate\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2251",
  "dueDateTime": "2026-10-09T11:35:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": null,
  "firstResponseDueDateTime": "2026-10-02T14:05:09.660Z",
  "firstResponseInitiatingResourceID": null,
  "hoursToBeScheduled": null,
  "id": 43855,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-28T15:47:07.863Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-09-28T08:05:27.300Z",
  "lastCustomerVisibleActivityDateTime": null,
  "lastTrackedModificationDateTime": "2026-09-28T15:47:07.863Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-10-09T11:35:09.660Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 1,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260928.0002",
  "ticketType": 4,
  "title": "Activeren SSO 365 voor Elevate",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}