Autotask Toolkit

v 2.21.0 PROD

T20260928.0001 — Additional Notice: NEC Rebranding Microsoft Azure Integrations Action Required Dobla New

Status
New
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
Telefoon
Klant
TSV-GROEP BV (1032LB8)
Contact
Andre Kik
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
Ralf Luhrmann

Aangemaakt
2026-09-28 07:10
Due date
2026-10-02 13:10
Resolved
–
Completed
–
Laatste activiteit
2026-09-28 15:48

Beschrijving

Van: Intermedia Team <noreply@serverdata.net> Datum: 24-09-2026, 14:29 Onderwerp: Additional Notice: NEC Rebranding Microsoft Azure Integrations Action Required Dear Partner, This message relates to your customer account(s): Dobla . As a follow-up to our NEC rebranding general announcement, our records indicate that the customer accounts listed above are using Microsoft Azure integrations for Calendar, Contact, or Presence Sync . ACTIONS REQUIRED: * A Microsoft Account Administrator must follow the specific links provided below and accept permission for the switch to the Elevate-branded integration within their Microsoft account. * Once permission is granted, the customer's Microsoft Azure integration will automatically switch to Elevate branding at the end of the transition period. * If permission is not provided by the end of the transition period, the Azure integration will be disabled when the transition window closes. Links for action: Account ID Username Integration Link 2603443 Dobla Azure Presence Sync Accept consent To share this information with your customers, please feel free to use our email template . For full context, please read our announcement: "NEC-to-Intermedia Rebranding: Mandatory UNIVERGE BLUE Apps Replacement Starts in 30 Days." You may receive additional application-specific or integration-specific emails from us, if any of your customers are using other UNIVERGE BLUE applications or integrations that require special action related to the rebranding. Please be sure to carefully review all such emails, as each message contains important, application/integration-specific instructions for you and your customers. If you have any questions, please contact Intermedia Support .

Verloop

  1. – Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "description": "Van:\n Intermedia Team <noreply@serverdata.net>\n\nDatum:\n 24-09-2026, 14:29\n\nOnderwerp:\n Additional Notice: NEC Rebranding Microsoft Azure Integrations Action Required\n\nDear Partner,\n\nThis message relates to your customer account(s): \nDobla\n.\n\nAs a follow-up to our NEC rebranding general announcement, our records indicate that the customer accounts listed above are using \nMicrosoft Azure integrations\n for \nCalendar, Contact, or Presence Sync\n.\n\nACTIONS REQUIRED:\n\n*\tA \nMicrosoft Account Administrator\n must follow the specific links provided below and \naccept permission for the switch to the Elevate-branded integration\n within their Microsoft account.\n\n*\tOnce permission is granted, the customer's Microsoft Azure integration will automatically switch to \nElevate branding\n at the end of the transition period.\n\n*\tIf permission is \nnot provided\n by the end of the transition period, the Azure integration will be \ndisabled\n when the transition window closes.\n\nLinks for action:\n\nAccount ID\n\nUsername\n\nIntegration\n\nLink\n\n2603443\n\nDobla\n\nAzure Presence Sync\n\nAccept consent\n\nTo share this information with your customers, please feel free to use our \nemail template\n.\n\nFor full context, please read our announcement: \n\"NEC-to-Intermedia Rebranding: Mandatory UNIVERGE BLUE Apps Replacement Starts in 30 Days.\"\n\nYou may receive additional application-specific or integration-specific emails from us, if any of your customers are using other UNIVERGE BLUE applications or integrations that require special action related to the rebranding. Please be sure to carefully review all such emails, as each message contains important, application/integration-specific instructions for you and your customers.\n\nIf you have any questions, please contact \nIntermedia Support\n.",
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