T20260923.0013 — Industrious Brussel 2 Waiting Customer

Status: Waiting Customer
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: Industrious Belgium SARL (12106-9)
Contact: Jack Driscoll
Contract: Industrious BRUS The Precedent ((12106-9) - Geen dekking
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-23 08:11
Due date: 2026-10-06 11:41
Resolved: –
Completed: –
Laatste activiteit: 2026-09-23 08:20

Beschrijving

Industrious Brussel 2 Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2460

Verloop

2026-09-23 08:11 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-23 08:12 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-23 08:20 Notities André Kik

Factuur 90% is verzonden, wachten op betaling of akkoord van Rich.

Factuur 90% is verzonden, wachten op betaling of akkoord van Rich.
2026-09-23 08:21 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl, bsyed@tsv-groep.nl, mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-09-23 08:21 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by André Kik
2026-09-23 08:21 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (jack.driscoll@industriousoffice.com) Initiated by André Kik
2026-09-23 08:21 Systeemnotities Systeem

Some actions did not occur...

The following workflow rule actions did not occur because it would have violated business rules: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Ticket Contact (jack.driscoll@industriousoffice.com)
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "description": "Industrious Brussel 2\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2460",
  "dueDateTime": "2026-10-06T11:41:00.000Z",
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  "id": 43827,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-23T08:20:45.773Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-09-23T08:11:22.107Z",
  "lastCustomerVisibleActivityDateTime": null,
  "lastTrackedModificationDateTime": "2026-09-23T08:19:02.697Z",
  "monitorID": null,
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  "priority": 6,
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  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
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  "source": 2,
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  "ticketCategory": 104,
  "ticketNumber": "T20260923.0013",
  "ticketType": 4,
  "title": "Industrious Brussel 2",
  "userDefinedFields": [
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      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
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