T20260922.0002 — Inkomende gesprekken overzicht 2025 2026. Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: Cloud VIP (7x8x7d)
Issue type: –
Source: Telefoon

Klant: Gezondheidscentrum Schalkwijk(2037XE13)
Contact: Loes Verweij-Pennarts
Contract: Gezondheidscentrum Schalkwijk(2037XE13) - 7x8 Cloud VIP SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-22 08:05
Due date: 2026-09-29 11:00
Resolved: 2026-09-23 15:28
Completed: 2026-09-23 15:28
Laatste activiteit: 2026-09-23 15:28

Beschrijving

Inkomende gesprekken overzicht 2025 2026.

Verloop

2026-09-22 08:05 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (mors@gcschalkwijk.nl); Ticket Contact (office@gcschalkwijk.nl) Initiated by André Kik
2026-09-22 08:05 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-23 15:27 Time-entries Marc Blankestijn 0.17 uur

Loes gesproken, en deze heeft het zelf al gevonden.
2026-09-23 15:28 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (mors@gcschalkwijk.nl); Ticket Contact (office@gcschalkwijk.nl) Initiated by Marc Blankestijn
2026-09-23 15:28 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "ticketNumber": "T20260922.0002",
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      "name": "Factuur omschrijving",
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