T20260921.0004 — Volgorde telefoon cirkel. Waiting Customer

Status: Waiting Customer
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Twins Investments B.V. (2691GH146)
Contact: Receptie Leent
Contract: Twins Investments B.V. (2691GH146) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-21 08:34
Due date: 2026-10-02 12:04
Resolved: –
Completed: –
Laatste activiteit: 2026-09-28 10:10

Beschrijving

Wat is momenteel de volgorde van de telefoon cirkel?

Verloop

2026-09-21 08:34 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by André Kik
2026-09-21 08:34 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-21 10:43 Time-entries Zain Jawad Kazem 0.50 uur

Volg Orde twins 104 Receptie 1, 118 Receptie Marit en 201 denise Volg orde Van Leent 104 Receptie 1, 118 Receptie Marit en 215 Verona Ik ga dit doorgeven met de vraag of dit goed zo.
2026-09-21 11:16 Notities Zain Jawad Kazem

Service Desk Notification

receptie@vanleent-bouw.nl Hi Zie hieronder antwoord op de vraag: Volg Orde twins 104 Receptie 1, 118 Receptie Marit en 201 denise Volg orde Van Leent 104 Receptie 1, 118 Receptie Marit en 215 Verona.
2026-09-21 11:16 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by Zain Jawad Kazem
2026-09-28 09:58 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga vragen of dit dicht mag.
2026-09-28 10:09 Notities Zain Jawad Kazem

Service Desk Notification

receptie@vanleent-bouw.nl Hi Hebben jullie hier nog vragen en of verzoeken? Of mag deze call dicht zijn?
2026-09-28 10:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (cdwinter@vanleent-bouw.nl); Ticket Contact (receptie@vanleent-bouw.nl) Initiated by Zain Jawad Kazem
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 440,
  "companyLocationID": 266,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685993,
  "contractID": 29684201,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-21T08:34:14.390Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Wat is momenteel de volgorde van de telefoon cirkel?",
  "dueDateTime": "2026-10-02T12:04:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-09-21T11:16:24.723Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43805,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-28T10:10:13.743Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-28T10:10:02.240Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-28T10:09:43.160Z",
  "lastTrackedModificationDateTime": "2026-09-21T11:16:24.480Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": 77.2972,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260921.0004",
  "ticketType": 4,
  "title": "Volgorde telefoon cirkel.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}