Autotask Toolkit

v 2.21.0 PROD

T20260921.0002 — Elevate Portal erg traag To be scheduled

Status
To be scheduled
Priority
L2- Incident normaal
Category
TSV Incidents
Type
Incident
Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
–
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Bas Group B.V. (5466AP2) - 7x4 SLA
Asset (CI)
–
Toegewezen aan
Marc Blankestijn
Aangemaakt
2026-09-21 07:39
Due date
2026-09-22 07:09
Resolved
–
Completed
–
Laatste activiteit
2026-09-22 14:31

Beschrijving

Het beheer portaal van Elevate is echt verdomde traag, dit is niet werkbaar. Priority Questions Q: How urgent is your request? A: High Q: Who is impacted? A: Others Background Questions Q: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op A: no answer

Verloop

  1. 2026-09-21 10:39 Notities Autotask Administrator

    Notification sent via Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH"

    Autotask Notification: SLA First Response Breach - Action Required T20260921.0002 - Elevate Portal erg traag

  2. 2026-09-22 14:29 Time-entries Marc Blankestijn 0.17 uur

    Met Henk gesproken. Het is nog niet helemaal duidelijk of dit aan de verbinding ligt of aan de portalen. Aan onze kant ervaren we niet de traagheid. Met henk afgestemd dat dit nogmaals op kantoor gecontroleerd word.

  3. – Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask 
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  "dueDateTime": "2026-09-22T07:09:00.000Z",
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  "ticketType": 2,
  "title": "Elevate Portal erg traag",
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    {
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