T20260918.0012 — Koppeling Red Cactus Elevate met Baka Glass Is scheduled

Status: Is scheduled
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Autobedrijf Hartgerink en Klomp BV (2132XT22-26)
Contact: Rene Klomp
Contract: Autobedrijf Hartgerink en Klomp BV (2132XT22-26) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-18 14:22
Due date: 2026-10-02 09:22
Resolved: –
Completed: –
Laatste activiteit: 2026-09-28 14:41

Beschrijving

Koppeling Red Cactus Elevate met Baka Glass Opportunity:https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2480

Verloop

2026-09-18 14:23 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-18 14:23 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-24 14:48 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Marc Blankestijn
2026-09-28 14:39 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by André Kik
2026-09-28 14:40 Notities André Kik

Iom Rene in gepland op 8 oktober vanaf 10 uur op locatie in Hoofddorp.

Iom Rene in gepland op 8 oktober vanaf 10 uur op locatie in Hoofddorp.
2026-09-28 14:41 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (mblankestijn@tsv-groep.nl) Initiated by André Kik
2026-09-28 14:41 Systeemnotities Systeem

Workflow Rule "[MARC-TEAMS] note added - Teams Notificatie" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Primary Resource equal to "Blankestijn, Marc" Then execute the following actions: Post to selected Microsoft Teams Channels Initiated by André Kik
2026-09-28 14:41 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (directie@h-klomp.nl); Ticket Contact (directie@h-klomp.nl) Initiated by André Kik
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "firstResponseAssignedResourceID": 29682886,
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  "hoursToBeScheduled": null,
  "id": 43798,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-28T14:41:14.737Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-28T14:41:07.423Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-28T14:40:48.227Z",
  "lastTrackedModificationDateTime": "2026-09-24T14:48:55.253Z",
  "monitorID": null,
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  "priority": 6,
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  "projectID": null,
  "purchaseOrderNumber": "KP 00002480",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
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  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-10-02T09:22:47.980Z",
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
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  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260918.0012",
  "ticketType": 4,
  "title": "Koppeling Red Cactus Elevate met Baka Glass",
  "userDefinedFields": [
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
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    {
      "name": "Gepland in Outlook",
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}