T20260917.0009 — Support teams test werk Is scheduled

Status: Is scheduled
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Inventum Technologies BV (3991CS25)
Contact: Hicham Dassaa
Contract: Inventum Technologies BV (3990GB25) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-17 13:46
Due date: 2026-10-01 08:46
Resolved: –
Completed: –
Laatste activiteit: 2026-09-21 07:30

Beschrijving

Support teams test werk Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2481

Verloop

2026-09-17 13:47 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-17 13:47 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-18 07:08 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga dit eerste intern overleggen met Marc. Daarna zal ik een afspraak op locatie maken.
2026-09-18 07:19 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (jvanlit@inventum.com); Ticket Contact (Hicham.Dassaa@Scav-it.nl) Initiated by Zain Jawad Kazem
2026-09-21 07:13 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga de klant vragen voor de SIP traces van teams.
2026-09-21 07:30 Notities Zain Jawad Kazem

Service Desk Notification

Hicham.Dassaa@Scav-it.nl Hi Hicham Om dit goed te kunnen onderzoeken en troubleshooten, wil ik graag SIP-traces van de inkomende gesprekken binnen Teams krijgen/zien. Je kunt bijvoorbeeld vanaf jouw gsm (of een ander telefoonnummer, liefst geen zakelijk GSM) naar het hoofdnummer bellen. Dit gesprek wordt vervolgens vanuit IPO doorgeschakeld naar Teams. Ik ontvang graag de SIP-trace van dit doorgeschakelde gesprek, zodat ik kan analyseren wat er precies naar Teams wordt gestuurd en waar het nog misgaat.
2026-09-21 07:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (jvanlit@inventum.com); Ticket Contact (Hicham.Dassaa@Scav-it.nl) Initiated by Zain Jawad Kazem
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-21T07:30:38.513Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-21T07:30:35.783Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-21T07:30:16.367Z",
  "lastTrackedModificationDateTime": "2026-09-18T07:19:09.287Z",
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
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  "resolvedDueDateTime": "2026-10-01T08:46:42.557Z",
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  "source": 2,
  "status": 20,
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  "ticketCategory": 104,
  "ticketNumber": "T20260917.0009",
  "ticketType": 4,
  "title": "Support teams test werk",
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    {
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    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
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    {
      "name": "Gepland in Outlook",
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      "name": "Klant prio",
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}