T20260915.0001 — Quality kan niet geopend worden Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x4 - BAS Group
Issue type: –
Source: Telefoon

Klant: Bas Group B.V. (5466AP2)
Contact: Maik Korpel
Contract: Bas Group B.V. (5466AP2) - 7x4 SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-15 07:46
Due date: 2026-09-22 07:16
Resolved: 2026-09-15 09:44
Completed: 2026-09-15 09:44
Laatste activiteit: 2026-09-15 09:44

Beschrijving

In de beheerportal kan het kopje Quality niet meer geopend worden, het scherm blijft wit. Priority Questions Q: How urgent is your request? A: Low Q: Who is impacted? A: Only Me Background Questions Q: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op A: no answer

Verloop

2026-09-15 07:46 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] new portal ticket - mail naar AK" fired.

When a ticket is: Created By Client Portal User Then execute the following actions: Send notification e-mail ([TPS-ALL] nieuwe portal ticket ontvangen email) to akik@tsv-groep.nl Initiated by heer Maik M Korpel
2026-09-15 07:46 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by heer Maik M Korpel
2026-09-15 07:47 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by heer Maik M Korpel
2026-09-15 08:17 Notities Maik Korpel

Het werkt weer!

Het werkt weer!
2026-09-15 08:17 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by heer Maik M Korpel
2026-09-15 09:43 Time-entries Marc Blankestijn 0.17 uur

Dit is een korte onderbreking geweest Intermedia breed. Probleem heeft zich opgelost.
2026-09-15 09:44 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (h.vanrijswijk@basworld.com); Ticket Contact (Maik.Korpel@basgroup.com) Initiated by Marc Blankestijn
2026-09-15 09:44 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "resolvedDateTime": "2026-09-15T09:44:00.000Z",
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