T20260914.0003 — Aanvraag 5x softphone Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: Warmteservice Groep B.V. (1051CG43)
Contact: David Compas
Contract: Warmteservice Groep B.V. (1051CG43) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-14 13:39
Due date: 2026-09-28 08:39
Resolved: 2026-09-18 07:20
Completed: 2026-09-18 07:11
Laatste activiteit: 2026-09-18 07:11

Beschrijving

Aanvraag 5x softphone Opportunity:https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2478

Verloop

2026-09-14 13:39 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-14 13:40 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-18 07:10 Time-entries Zain Jawad Kazem 0.17 uur

5X power users lic is geactiveerd.
2026-09-18 07:11 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (compas@warmteservice.nl); Ticket Contact (compas@warmteservice.nl) Initiated by Zain Jawad Kazem
2026-09-18 07:11 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 460,
  "companyLocationID": 286,
  "completedByResourceID": 29682894,
  "completedDate": "2026-09-18T07:11:00.677Z",
  "configurationItemID": null,
  "contactID": 30684024,
  "contractID": 29684842,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-14T13:39:21.497Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Aanvraag 5x softphone\n\nOpportunity:https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2478",
  "dueDateTime": "2026-09-28T08:39:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-09-14T13:39:47.790Z",
  "firstResponseDueDateTime": "2026-09-21T11:09:21.497Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43751,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-18T07:11:28.347Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-18T07:11:16.140Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-18T07:11:00.677Z",
  "lastTrackedModificationDateTime": "2026-09-18T07:11:00.710Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-09-18T07:20:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-18T07:20:00.000Z",
  "resolvedDueDateTime": "2026-09-28T08:39:21.497Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260914.0003",
  "ticketType": 4,
  "title": "Aanvraag 5x softphone",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "5X power users lic is geactiveerd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}