Autotask Toolkit

v 2.21.0 PROD

T20260910.0009 — WPK-SV0014 - Windows update failed Complete

Status
Complete
Priority
L2- Incident normaal
Category
Monitoring Alerts
Type
Alert
Queue
Monitoring Alert
SLA
5x8
Issue type
Niet gecategoriseerd
Source
Monitoring server
Klant
TSV-Groep (INTERN AUTOTASK ACCOUNT)
Contact
–
Contract
@Template - 5x8 (HW + SW)
Asset (CI)
–
Toegewezen aan
Marc Blankestijn
Aangemaakt
2026-09-10 21:48
Due date
2026-09-17 13:00
Resolved
2026-09-14 07:38
Completed
2026-09-14 07:38
Laatste activiteit
2026-09-14 07:38

Beschrijving

No CI linked to alerting device WPK-SV0014 (5d42443a-8f5c-889c-c4f3-07635e4b41f8): https://merlot.centrastage.net/csm/device/summary/6092531 This alert ticket was generated from AEM alert #5c2326c7-6ee2-49bf-b1b8-4b0c8cc664ea for the trigger "Failure whilst running Patch Policy 'Workstation Patching TPSRMnA' (Monitor for failed patch installations)" within the policy "Global - Patch installation Monitor". We last saw this Virtual Machine (Microsoft Corporation) device online at 2026-09-08 01:09:17 UTC. The last known user was "WPK-SV0014\tsvgroep".

Verloop

  1. 2026-09-11 07:02 Time-entries Marc Blankestijn 0.17 uur

    Patches zijn mislukt. Mahcine een reboot gegeven.

  2. 2026-09-14 07:15 Time-entries Marc Blankestijn 0.50 uur

    Alle patches zijn nu geinstalleerd.

Volledige record uit Autotask 
{
  "apiVendorID": 153,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 0,
  "companyLocationID": 1,
  "completedByResourceID": 29682886,
  "completedDate": "2026-09-14T07:38:53.043Z",
  "configurationItemID": null,
  "contactID": null,
  "contractID": 29683396,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-10T21:48:06.857Z",
  "createdByContactID": null,
  "creatorResourceID": 29682916,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "No CI linked to alerting device WPK-SV0014 (5d42443a-8f5c-889c-c4f3-07635e4b41f8): https://merlot.centrastage.net/csm/device/summary/6092531\n\nThis alert ticket was generated from AEM alert  #5c2326c7-6ee2-49bf-b1b8-4b0c8cc664ea for the trigger \"Failure whilst running Patch Policy 'Workstation Patching TPSRMnA' (Monitor for failed patch installations)\" within the policy \"Global - Patch installation Monitor\". We last saw this Virtual Machine (Microsoft Corporation) device online at 2026-09-08 01:09:17 UTC. The last known user was \"WPK-SV0014\\tsvgroep\".",
  "dueDateTime": "2026-09-17T13:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-09-14T07:15:00.000Z",
  "firstResponseDueDateTime": "2026-09-14T14:30:00.000Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43740,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 21,
  "lastActivityDate": "2026-09-14T07:38:53.090Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682886,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-09-14T07:38:53.043Z",
  "lastTrackedModificationDateTime": "2026-09-14T07:38:53.090Z",
  "monitorID": 371823,
  "monitorTypeID": 20,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 8,
  "resolution": "",
  "resolutionPlanDateTime": "2026-09-14T07:38:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-14T07:38:00.000Z",
  "resolvedDueDateTime": "2026-09-17T13:00:00.000Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": "5c2326c7-6ee2-49bf-b1b8-4b0c8cc664ea",
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 13,
  "status": 5,
  "subIssueType": 252,
  "ticketCategory": 2,
  "ticketNumber": "T20260910.0009",
  "ticketType": 5,
  "title": "WPK-SV0014 - Windows update failed",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}