T20260910.0007 — Toestel 851 niet bereikbaar. Waiting Customer

Status: Waiting Customer
Priority: L2- Incident normaal
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Autobedrijf Hartgerink en Klomp BV (2132XT22-26)
Contact: Mandy Terlouw
Contract: Autobedrijf Hartgerink en Klomp BV (2132XT22-26) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-10 13:01
Due date: 2026-09-17 10:31
Resolved: –
Completed: –
Laatste activiteit: 2026-09-16 07:13

Beschrijving

Het toestel 851 is niet bereikbaar. wanneer een ander toestel in gesprek is. Ook kan het toestel niet uitbellen in dat geval.

Verloop

2026-09-10 13:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (directie@h-klomp.nl); Ticket Contact (directie@h-klomp.nl) Initiated by André Kik
2026-09-10 13:02 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Level 2 Incident Teams Notification" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L2- Incident normaal" Then execute the following actions: Send notification e-mail ([TPS-Tickets] L2 Notification Teams) to Teams email notifier (2bd0cb44.tsv-groep.nl@emea.teams.ms) Initiated by André Kik
2026-09-11 13:00 Time-entries Marc Blankestijn 0.33 uur

Toestel was niet ingelog in de groep. Deze rinkelt nu mee bij een inkomende oproep.
2026-09-14 11:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH" fired.

When a ticket is: SLA First Response Is Due In 1 Hours And the following conditions are met: Queue equal to "TPS - Tickets" Then execute the following actions: Send notification e-mail (SLA First Response Notification) to dhammel@tsv-groep.nl; egunther@tsv-groep.nl; Helpdesk (akik@tsv-groep.nl, c05be532.tsv-groep.nl@emea.teams.ms, dhammel@tsv-groep.nl, goskam@tsv-groep.nl, mblankestijn@tsv-groep.nl, rluhrmann@tsv-groep.nl, zjawad@tsv-groep.nl); Primary Resource (mblankestijn@tsv-groep.nl) Create note from email Initiated by André Kik
2026-09-14 11:02 Notities Autotask Administrator

Notification sent via Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH"

Autotask Notification: SLA First Response Breach - Action Required T20260910.0007 - Toestel 851 niet bereikbaar.
2026-09-16 07:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (directie@h-klomp.nl); Ticket Contact (mandy@h-klomp.nl) Initiated by Marc Blankestijn
– Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "dueDateTime": "2026-09-17T10:31:00.000Z",
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  "externalID": "",
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  "firstResponseDateTime": "2026-09-16T07:12:56.830Z",
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  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-16T07:13:20.340Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-16T07:13:16.523Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-16T07:12:56.603Z",
  "lastTrackedModificationDateTime": "2026-09-16T07:13:03.707Z",
  "monitorID": null,
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  "source": 2,
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  "ticketCategory": 103,
  "ticketNumber": "T20260910.0007",
  "ticketType": 2,
  "title": "Toestel 851 niet bereikbaar.",
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    {
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    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
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}