T20260910.0005 — Toevoegen aan service lijn Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Inventum Technologies BV (3991CS25)
Contact: Hicham Dassaa
Contract: Inventum Technologies BV (3990GB25) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-10 10:53
Due date: 2026-09-24 09:07
Resolved: 2026-09-11 07:09
Completed: 2026-09-11 07:09
Laatste activiteit: 2026-09-11 07:10

Beschrijving

Van: Hicham Dassaa | SCAV-IT <Hicham.Dassaa@Scav-it.nl> Datum: 10-09-2026, 12:35 Onderwerp: Toevoegen aan service lijn Hi Support, Willen jullie voor Inventum Demis, extensie 403 toevoegen aan de service lijn. SC AV -IT Veilig werken, samen ? Microsoft Partner ? UniFi Reseller ? Compliance Platform ? ISO 27001 Hicham Dassaa Co-Founder · AI & Automation T +31 85 005 1111 M +31 63 864 2491 E hicham.dassaa@scav-it.nl W www.scav-it.nl

Verloop

2026-09-10 10:53 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (jvanlit@inventum.com); Ticket Contact (hdassaa@inventum.com) Initiated by André Kik
2026-09-10 10:53 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-09-10 12:04 Time-entries Zain Jawad Kazem 0.33 uur

Nummer 403 is toegevoegd aan ServiceGroep.
2026-09-10 12:25 Notities Zain Jawad Kazem

Service Desk Notification

hdassaa@inventum.com Hi Nummer 403 is toegevoegd aan ServiceGroep. Als jullie nog vragen hebben, dan hoor ik dit graag.
2026-09-10 12:26 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (jvanlit@inventum.com); Ticket Contact (hdassaa@inventum.com) Initiated by Zain Jawad Kazem
2026-09-10 13:09 Notities Zain Jawad Kazem

Service Desk Notification

Hicham.Dassaa@Scav-it.nl Hi We hebben de gebruiker toegevoegd aan de ServiceGroep.
2026-09-11 07:04 Time-entries Zain Jawad Kazem 0.17 uur

geen vragen meer.
2026-09-11 07:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (jvanlit@inventum.com); Ticket Contact (Hicham.Dassaa@Scav-it.nl) Initiated by Zain Jawad Kazem

Volledige record uit Autotask

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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 322,
  "companyLocationID": 149,
  "completedByResourceID": 29682894,
  "completedDate": "2026-09-11T07:09:56.783Z",
  "configurationItemID": null,
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  "contractServiceBundleID": null,
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  "createDate": "2026-09-10T10:53:05.947Z",
  "createdByContactID": null,
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  "creatorType": 1,
  "currentServiceThermometerRating": null,
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  "dueDateTime": "2026-09-24T09:07:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-09-10T12:25:47.920Z",
  "firstResponseDueDateTime": "2026-09-17T11:37:15.060Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43736,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-11T07:10:20.880Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-11T07:10:15.407Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-11T07:09:56.783Z",
  "lastTrackedModificationDateTime": "2026-09-11T07:10:15.233Z",
  "monitorID": null,
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  "opportunityID": null,
  "organizationalLevelAssociationID": null,
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  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-09-11T07:09:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-11T07:09:00.000Z",
  "resolvedDueDateTime": "2026-09-24T09:07:15.060Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260910.0005",
  "ticketType": 4,
  "title": "Toevoegen aan service lijn",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Gebruiker is toegevoegd aan Service groep."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}