Autotask Toolkit

v 2.21.0 PROD

T20260910.0001 — gsv-ixm01 - Windows update failed Complete

Status
Complete
Priority
L2- Incident normaal
Category
Monitoring Alerts
Type
Alert
Queue
Monitoring Alert
SLA
7x1 - Gemeente Stichtse Vecht (3601GR1)
Issue type
Niet gecategoriseerd
Source
Monitoring server
Klant
Gemeente Stichtse Vecht (3601GR1)
Contact
–
Contract
Gemeente Stichtse Vecht (3601GR1) - 7x4 (HW+SW)
Asset (CI)
gsv-ixm01
Toegewezen aan
Zain Jawad Kazem
Aangemaakt
2026-09-10 00:37
Due date
2026-09-14 15:00
Resolved
2026-09-10 13:03
Completed
2026-09-10 13:03
Laatste activiteit
2026-09-10 13:03

Beschrijving

This alert ticket was generated from AEM alert #e00de0b3-6fb1-4813-b71b-72fb2703cb29 for the trigger "Failure whilst running Patch Policy 'Global - Windows Server Patching' (Monitor for failed patch installations)" within the policy "Global - Patch installation Monitor". We last saw this VMware7,1 (VMware, Inc.) device online at 2026-09-10 00:33:11 UTC. The last known user was "GSV-IXM01\Administrator".

Verloop

  1. 2026-09-10 12:23 Time-entries Zain Jawad Kazem 0.67 uur

    Update is uitgevoerd en de Windows is opgestart.

Volledige record uit Autotask 
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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 285,
  "companyLocationID": 112,
  "completedByResourceID": 29682894,
  "completedDate": "2026-09-10T13:03:52.487Z",
  "configurationItemID": 3400,
  "contactID": null,
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  "contractServiceBundleID": null,
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  "createDate": "2026-09-10T00:37:50.210Z",
  "createdByContactID": null,
  "creatorResourceID": 29682916,
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  "currentServiceThermometerRating": null,
  "description": "This alert ticket was generated from AEM alert  #e00de0b3-6fb1-4813-b71b-72fb2703cb29 for the trigger \"Failure whilst running Patch Policy 'Global - Windows Server Patching' (Monitor for failed patch installations)\" within the policy \"Global - Patch installation Monitor\". We last saw this VMware7,1 (VMware, Inc.) device online at 2026-09-10 00:33:11 UTC. The last known user was \"GSV-IXM01\\Administrator\".",
  "dueDateTime": "2026-09-14T15:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-09-10T12:23:00.000Z",
  "firstResponseDueDateTime": "2026-09-10T08:00:00.000Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43732,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 21,
  "lastActivityDate": "2026-09-10T13:03:52.563Z",
  "lastActivityPersonType": 1,
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  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-09-10T13:03:52.470Z",
  "lastTrackedModificationDateTime": "2026-09-10T13:03:52.563Z",
  "monitorID": 371823,
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  "resolution": "",
  "resolutionPlanDateTime": "2026-09-10T13:03:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-10T13:03:00.000Z",
  "resolvedDueDateTime": "2026-09-14T15:00:00.000Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": "e00de0b3-6fb1-4813-b71b-72fb2703cb29",
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 13,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 13,
  "status": 5,
  "subIssueType": 252,
  "ticketCategory": 2,
  "ticketNumber": "T20260910.0001",
  "ticketType": 5,
  "title": "gsv-ixm01 - Windows update failed",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
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  ]
}