T20260909.0002 — Contacten niet meer zichtbaar mobiele toestel Is scheduled

Status: Is scheduled
Priority: L3- Incident laag
Category: ISO / HR / CRM Ticket
Type: Service Request

Queue: CRM / HR / ISO (intern)
SLA: 7x8
Issue type: –
Source: –

Klant: TSV-GROEP BV (1032LB8)
Contact: David Hammel
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-09 12:44
Due date: 2026-09-16 10:14
Resolved: –
Completed: –
Laatste activiteit: 2026-09-18 09:58

Beschrijving

In het toestel kan Alex niet meer zijn zakelijk contacten zien vanuit zijn native dialer. De zakelijke contacten staan in outlook (office365) Prive contacten op telefoon/google account Door de recente policy wijzigingen is dit naar voren gekomen. De vraag is of dit aangepast kan worden in lijn met de ISO richtlijnen.

Verloop

2026-09-18 09:58 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Marc Blankestijn

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": null,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-09T12:44:45.903Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "In het toestel kan Alex niet meer zijn zakelijk contacten zien vanuit zijn native dialer.\n\nDe zakelijke contacten staan in outlook (office365)\nPrive contacten op telefoon/google account\n\nDoor de recente policy wijzigingen is dit naar voren gekomen.\nDe vraag is of dit aangepast kan worden in lijn met de ISO richtlijnen.",
  "dueDateTime": "2026-09-16T10:14:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-09-18T09:58:51.633Z",
  "firstResponseDueDateTime": "2026-09-14T11:14:45.903Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43730,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-18T09:58:51.617Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": null,
  "lastTrackedModificationDateTime": "2026-09-18T09:58:51.617Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683490,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-09-16T10:14:45.903Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": null,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 121,
  "ticketNumber": "T20260909.0002",
  "ticketType": 1,
  "title": "Contacten niet meer zichtbaar mobiele toestel",
  "userDefinedFields": []
}