Autotask Toolkit

v 2.21.0 PROD

T20260908.0014 — Extra switch Is scheduled

Status
Is scheduled
Priority
L3- Incident laag
Category
TSV Changes
Type
Change Request
Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
–
Source
Telefoon
Klant
Fysiotherapie Almere BV (1338GA51)
Contact
Kim Lammers
Contract
Fysiotherapie Almere BV (1338GA51) - 5x8 Comfort SLA
Asset (CI)
–
Toegewezen aan
Ralf Luhrmann
Aangemaakt
2026-09-08 14:21
Due date
2026-09-15 11:51
Resolved
–
Completed
–
Laatste activiteit
2026-09-22 14:17

Beschrijving

Extra switch Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2469

Verloop

  1. 2026-09-09 10:00 Time-entries Ralf Luhrmann 0.50 uur

    Switch gereed gemaakt voor gebruik met de Controler

  2. 2026-09-11 11:51 Notities Autotask Administrator

    Notification sent via Workflow Rule "[TPS-ALL] SLA first response breach - email naar AK + DH"

    Autotask Notification: SLA First Response Breach - Action Required T20260908.0014 - Extra switch

  3. 2026-09-15 10:14 Notities André Kik

    De heer Lammers niet beschikbaar, geen voicemail optie.

    De heer Lammers niet beschikbaar, geen voicemail optie. Switch is verzonden, graag bericht wanneer deze aangesloten is zodat wij remote kunnen controleren of alles naar behoren functioneert.

  4. 2026-09-15 14:10 Notities André Kik

    https://tracking.postnl.nl/track-and-trace/3STKGE629787239-NL-1338GA

    https://tracking.postnl.nl/track-and-trace/3STKGE629787239-NL-1338GA

  5. – Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask 
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683477,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 901,
  "companyLocationID": 819,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685026,
  "contractID": 29684866,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-08T14:21:29.700Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Extra switch\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2469",
  "dueDateTime": "2026-09-15T11:51:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-09-22T14:17:37.990Z",
  "firstResponseDueDateTime": "2026-09-11T12:51:29.700Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43728,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-22T14:17:37.963Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-15T14:10:59.653Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-15T14:10:40.347Z",
  "lastTrackedModificationDateTime": "2026-09-22T14:17:37.963Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-09-15T11:51:29.700Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260908.0014",
  "ticketType": 4,
  "title": "Extra switch",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}