T20260908.0003 — PC wissen Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Andre Kik
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: André Kik

Aangemaakt: 2026-09-08 13:13
Due date: 2026-09-15 10:43
Resolved: 2026-09-10 07:39
Completed: 2026-09-10 07:39
Laatste activiteit: 2026-09-10 07:40

Beschrijving

Oude nuc PC moet worden gewist.

Verloop

2026-09-08 13:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-08 13:33 Notities André Kik

Iom Marc pc gewist.

Iom Marc pc gewist.
2026-09-08 13:34 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-09-08 13:34 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-09-08 14:15 Notities André Kik

Mislukt fout melding

Mislukt fout melding
2026-09-08 14:16 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-09-08 14:16 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-10 07:37 Time-entries André Kik 0.17 uur

Windows os gewist PC is nu leeg
2026-09-10 07:38 Notities André Kik

Win11 voor test erop gezet.

Win11 voor test erop gezet. Werkt maar traag.
2026-09-10 07:38 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-09-10 07:38 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-10 07:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-09-10 07:39 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682888,
  "completedDate": "2026-09-10T07:39:39.910Z",
  "configurationItemID": null,
  "contactID": 30683916,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-08T13:13:32.330Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Oude nuc PC moet worden gewist.",
  "dueDateTime": "2026-09-15T10:43:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-09-08T13:37:39.550Z",
  "firstResponseDueDateTime": "2026-09-11T11:43:32.330Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43717,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-10T07:40:08.253Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-10T07:40:00.597Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-10T07:39:39.910Z",
  "lastTrackedModificationDateTime": "2026-09-10T07:39:39.940Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-09-10T07:39:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-10T07:39:00.000Z",
  "resolvedDueDateTime": "2026-09-15T10:43:32.330Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260908.0003",
  "ticketType": 2,
  "title": "PC wissen",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Windows os gewist\nPC is nu leeg\n\n"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}