T20260908.0001 — Re: Telefoon gaat in status nachtstand Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: Geveke Werktuigbouw BV (1014BA51)
Contact: Jonathan Gravenstijn
Contract: Geveke Werktuigbouw BV (1014BA51) - 7x8 (HW+SW)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-08 07:26
Due date: 2026-09-22 10:12
Resolved: 2026-09-15 13:42
Completed: 2026-09-15 13:41
Laatste activiteit: 2026-09-15 13:42

Beschrijving

Van: Jonathan Gravenstijn <jonathan.gravenstijn@atlascopco.com> Datum: 08-09-2026, 09:20 Onderwerp: Re: Telefoon gaat in status nachtstand Goedemorgen, Onze telefoon centrale is deze ochtend al 4 keer uit zichzelf in de nachtstand gegaan. Zou u ons kunnen helpen om uit te zoeken waarom dit gebeurt? Best regards, Jonathan Gravenstijn IT Onsite Support Engineer Group IT Visitor Address: Kabelweg 51, 1014 BA Amsterdam, The Netherlands Postal Address: P.O. Box 820, 1000 AV Amsterdam, The Netherlands Phone: +31 (0) 20 582 2406 - Mobile: +31 (0) 6 44110947 E-mail: jonathan.gravenstijn@atlascopco.com or JGR@geveke.com From: Erica Jamett < erica.jamett@geveke.com > Sent: Tuesday, September 8, 2026 9:17 AM To: Jonathan Gravenstijn < jonathan.gravenstijn@atlascopco.com > Subject: Telefoon gaat in status nachtstand [afbeelding opgeslagen als bijlage: afbeelding1.png]

Verloop

2026-09-08 07:26 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (lsp@geveke.com); Ticket Contact (jonathan.gravenstijn@atlascopco.com) Initiated by André Kik
2026-09-08 07:27 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-09-08 07:27 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-09-08 07:50 Time-entries Marc Blankestijn 0.67 uur

Ik heb in de logs gekeken. De telefooncentrale gaat vanzelf in de nachtstand wanneer er géén operator meer aanwezig is. Ik zie dat de centrale van Carmen ongeveer na een kwartier op out-of-service gaat. Dit is geen handmatige actie, maar een verbinding die verloren gaat. Graag onderzoeken of de verbinding op de pc stabiel is, of wellicht verbroken wordt wanneer de pc vergrendeld wordt. 2026/Sep/08 - 08:15:00 - SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service. Reason: 11 Now Out of Service: Console 2535. 2026/Sep/08 - 08:29:33 - SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service. Reason: 11 Now Out of Service: Console 2535. 2026/Sep/08 - 08:41:38 - SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service. Reason: 11 Now Out of Service: Console 2535. 2026/Sep/08 - 10:10:35 - SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service. Reason: 11 Now Out of Service: Console 2535.
2026-09-08 08:25 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (lsp@geveke.com); Ticket Contact (jonathan.gravenstijn@atlascopco.com) Initiated by Marc Blankestijn
2026-09-15 13:41 Time-entries André Kik 0.17 uur

Geen terugkoppeling meer ontvangen. Indien nodig maken wij een nieuwe ticket aan.
2026-09-15 13:42 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (lsp@geveke.com); Ticket Contact (jonathan.gravenstijn@atlascopco.com) Initiated by André Kik
2026-09-15 13:41 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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