T20260907.0003 — Kosten calculatie maken Complete

Status: Complete
Priority: Interne request
Category: Pre-sales (vraag voor support)
Type: Service Request

Queue: Pre-sales requests (intern)
SLA: Pre-sales intern
Issue type: Pre-sales NEC
Source: –

Klant: Dulimex BV (8171MB11-15)
Contact: Henry Bieze
Contract: –
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-07 09:55
Due date: 2026-09-23 12:51
Resolved: 2026-09-16 07:15
Completed: 2026-09-17 07:13
Laatste activiteit: 2026-09-17 07:14

Beschrijving

In opvolging van het traject met Dulimex een kosten indicatie maken 25 gebruikers (essential). 6 bubble cloud users Uren calculatie inrichting

Verloop

2026-09-07 08:45 Time-entries Marc Blankestijn 1.13 uur

Oude informatie doorgezocht en kom op 25 gebrruikers uit. Inkoop offerte van Itnermedia staat in de inkoop map onder de naam : Dulimex_09-2026.pdf https://tsv365.sharepoint.com/:f:/r/sites/crm/Relaties/Dulimex%20BV%20(8171MB11-15)/00002047?d=w6fd103ebc0884896bef6b970af86bf7e&csf=1&web=1&e=ZHCfN5 Verder nog een uren calculatie maken. Voor inrichting bubble cloud zijn de standaard prijzen bekend bij commercie. Ik wil wel adviseren om 1 keer een trainingsblok af te laten nemen voor de eerste opstart en de werking met bubble cloud.
2026-09-07 09:56 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] NEC - set SLA en email naar presales team" fired.

When a ticket is: Created And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Issue equal to "Pre-sales NEC" Then execute the following actions: Set Service Level Agreement As "Pre-sales intern" Send notification e-mail ([TPS-Presales] nieuwe aanvraag ontvangen email) to mblankestijn@tsv-groep.nl Initiated by Marc Blankestijn
2026-09-07 11:04 Time-entries Marc Blankestijn 0.43 uur

Uren calculatie toegevoegd. Verder ook doorgesproken met Frank
2026-09-14 07:48 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] To be reviewed - melding naar accountmanager" fired.

When a ticket is: Edited By Autotask Resource And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Status changed to "To be reviewed" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Account Manager (flunstroo@tsv-groep.nl); Ticket Creator (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-09-16 07:00 Time-entries Marc Blankestijn 0.25 uur

Ticket is afgerond en voorstel is naar de klant gestuurd.
2026-09-17 07:14 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] complete - email naar secondary resource(s)" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Status changed to "Complete" Queue equal to "Pre-sales requests (intern)" Then execute the following actions: Send notification e-mail ([TPS-Presales] aanvraag afgerond email) to Account Manager (flunstroo@tsv-groep.nl); Assigned Resources (flunstroo@tsv-groep.nl, mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn

Volledige record uit Autotask

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