Autotask Toolkit

v 2.21.0 PROD

T20260907.0001 — Maxhub schermen 2 stuks Waiting Customer

Status
Waiting Customer
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request
Queue
TPS - Tickets
SLA
geen
Issue type
–
Source
Telefoon
Klant
Dobbe Transport B.V. (2371TX116)
Contact
Alex Pronk
Contract
Dobbe Transport B.V. (2371TX116) - Geen Dekking
Asset (CI)
–
Toegewezen aan
André Kik
Aangemaakt
2026-09-07 07:15
Due date
2026-09-14 11:00
Resolved
–
Completed
–
Laatste activiteit
2026-09-22 09:53

Beschrijving

Levering Maxhub schermen 2 stuks. Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2416

Verloop

  1. 2026-09-07 08:53 Notities André Kik

    De heer Pronk gesproken,

    De heer Pronk gesproken, Laat ons weten als het scherm opgehangen is.

  2. 2026-09-10 07:42 Notities André Kik

    Pivot account is aangemaakt:

    Pivot account is aangemaakt:

  3. 2026-09-15 09:57 Notities André Kik

    De heer Pronk niet beschikbaar, geen voicemail ingesproken.

    De heer Pronk niet beschikbaar, geen voicemail ingesproken.

  4. 2026-09-22 09:52 Notities André Kik

    De heer Pronk niet beschikbaar.

    De heer Pronk niet beschikbaar.

  5. – Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask 
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683477,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1284,
  "companyLocationID": 1324,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686376,
  "contractID": 29685157,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-07T07:15:46.717Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Levering Maxhub schermen 2 stuks.\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2416",
  "dueDateTime": "2026-09-14T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-09-07T08:55:14.657Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43711,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-22T09:53:17.200Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-22T09:53:09.167Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-22T09:52:49.977Z",
  "lastTrackedModificationDateTime": "2026-09-10T07:42:16.693Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002416",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260907.0001",
  "ticketType": 4,
  "title": "Maxhub schermen 2 stuks",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}