Autotask Toolkit

v 2.21.0 PROD

T20260904.0001 — Upgrade IPO naar 12.x inclusief 3 jaar contractverlenging Waiting Customer

Status
Waiting Customer
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request
Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
Telefoon
Klant
Scholengemeenschap Were Di (5553CC1)
Contact
Johan Ouwersloot
Contract
Scholengemeenschap Were Di (5553CC1) - 7x8 (HW+SW)
Asset (CI)
–
Toegewezen aan
Zain Jawad Kazem
Aangemaakt
2026-09-04 07:36
Due date
2026-09-29 13:39
Resolved
–
Completed
–
Laatste activiteit
2026-09-28 12:31

Beschrijving

Upgrade IPO naar 12.x inclusief 3 jaar contractverlenging Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2355

Verloop

  1. 2026-09-16 10:10 Notities André Kik

    Upgrade is besteld.

    Upgrade is besteld.

  2. 2026-09-22 12:19 Notities André Kik

    Customer number : 0001015876

    Customer number : 0001015876 PO number : KP 00002355 AK-Were Sales order number : 0004630269

  3. 2026-09-23 07:37 Time-entries Zain Jawad Kazem 0.33 uur

    Ik ga de klant vragen wanneer we dit mogen uitvoeren.

  4. 2026-09-23 08:01 Notities Zain Jawad Kazem

    Service Desk Notification

    ow@sgweredi.nl Goedemorgen We hebben opdracht ontvangen om de centrale bij jullie te upgraden. Wanneer zou het voor jullie uitkomen om deze werkzaamheden uit te voeren? Omdat de upgrade ongeveer één dag duurt, stel ik voor om deze tijdens de komende vakantieperiode te plannen. Zo beperken we de impact op de dagelijkse werkzaamheden zoveel mogelijk. Ik hoor graag welke datum is het beste bij jullie.

  5. 2026-09-28 12:09 Time-entries Zain Jawad Kazem 0.33 uur

    Klant wil weten of dit op locatie moet. Antwoord is ja en de VM ware beheerder moet aanwezig zijn tbv ondersteuning.

  6. – Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask 
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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 393,
  "companyLocationID": 220,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685683,
  "contractID": 29684208,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-04T07:36:31.163Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Upgrade IPO naar 12.x inclusief 3 jaar contractverlenging\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2355",
  "dueDateTime": "2026-09-29T13:39:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-09-04T07:37:11.490Z",
  "firstResponseDueDateTime": "2026-09-23T07:39:17.310Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43694,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-28T12:31:22.937Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-28T12:31:16.393Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-28T12:30:58.083Z",
  "lastTrackedModificationDateTime": "2026-09-23T08:01:29.857Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002355",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": 39.6298,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260904.0001",
  "ticketType": 4,
  "title": "Upgrade IPO naar 12.x inclusief 3 jaar contractverlenging",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}