T20260903.0013 — Overzicht telefoon systeem. Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Stichting S. Adelbert College (2241AE163)
Contact: Sharief Muradin
Contract: Stichting S. Adelbert College (2241AE163) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-03 13:29
Due date: 2026-09-22 14:20
Resolved: 2026-09-10 08:35
Completed: 2026-09-10 13:08
Laatste activiteit: 2026-09-10 13:08

Beschrijving

Graag een overzicht huidige telefoon systeem.

Verloop

2026-09-03 13:29 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (B.Westgeest@adelbert.nl); Ticket Contact (s.muradin@adelbert.nl) Initiated by André Kik
2026-09-03 13:29 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-09-03 14:35 Time-entries Zain Jawad Kazem 0.17 uur

Ik zal vragen naar een config van de IPO.
2026-09-03 14:46 Notities Zain Jawad Kazem

Service Desk Notification

s.muradin@adelbert.nl Hi Ik heb een IP office config nodig. Willen jullie dit opslaan en sturen?
2026-09-03 14:46 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (B.Westgeest@adelbert.nl); Ticket Contact (s.muradin@adelbert.nl) Initiated by Zain Jawad Kazem
2026-09-09 12:07 Notities Sharief Muradin

telefonisch contact gehad met Naeem. Hij gaat mij zo telefonisch bellen op het nummer 06-46 180 100

telefonisch contact gehad met Naeem. Hij gaat mij zo telefonisch bellen op het nummer 06-46 180 100
2026-09-09 12:07 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (zjawad@tsv-groep.nl) Initiated by heer Sharief S. Muradin
2026-09-09 14:14 Time-entries Zain Jawad Kazem 0.33 uur

Morgen heb ik een meeting met de klant.
2026-09-09 14:35 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (B.Westgeest@adelbert.nl); Ticket Contact (s.muradin@adelbert.nl) Initiated by Zain Jawad Kazem
2026-09-10 08:00 Time-entries Zain Jawad Kazem 0.67 uur

Een uitleg is aangegeven over de IPO door een meeting.
2026-09-10 13:08 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (B.Westgeest@adelbert.nl); Ticket Contact (s.muradin@adelbert.nl) Initiated by Zain Jawad Kazem
2026-09-10 13:08 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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      "name": "Factuur omschrijving",
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