T20260902.0003 — Foutmelding op TSV Connect Backoffice portal Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Frank Lunstroo
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-09-02 14:48
Due date: 2026-09-09 12:18
Resolved: 2026-09-04 07:29
Completed: 2026-09-04 07:29
Laatste activiteit: 2026-09-04 07:29

Beschrijving

Van: Frank Lunstroo <flunstroo@tsv-groep.nl> Datum: 02-09-2026, 16:42 Onderwerp: Foutmelding op TSV Connect Backoffice portal Hi André, Als ik het portaal probeer te openen, dan krijg ik de volgende foutmelding: 400 This service is temporary unavailable - please contact TSV support Graag een ticket voor aanmaken. Thanks! Met vriendelijke groet, Frank Lunstroo Sales Manager TSV-GROEP BV +31204303215 flunstroo@tsv-groep.nl www.tsv-groep.nl Hulstweg 8, 1032 LB, Amsterdam

Verloop

2026-09-02 14:49 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (flunstroo@tsv-groep.nl) Initiated by André Kik
2026-09-02 14:49 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-09-04 07:19 Time-entries Marc Blankestijn 0.17 uur

Op kantoor getest en daar krijg je inderdaad de melding. Contact gezocht met Frank, die is op dit moment thuis aan het werk en daar werkt het wel. Dit is een indicatie dat de lokale DNS in de weg zit. Dit ga ik controleren.
2026-09-04 07:25 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (flunstroo@tsv-groep.nl) Initiated by Marc Blankestijn
2026-09-04 07:28 Time-entries Marc Blankestijn 0.17 uur

DNS aangepast op onze domain controller. DNS server een herstart gegeven en lokaal op mijn laptop geflushed, en werkt nu naar behoren.
2026-09-04 07:29 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (flunstroo@tsv-groep.nl) Initiated by Marc Blankestijn
2026-09-04 07:29 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-09-04T07:29:17.683Z",
  "configurationItemID": null,
  "contactID": 30683919,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-02T14:48:52.260Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Frank Lunstroo <flunstroo@tsv-groep.nl>\n\nDatum:\n 02-09-2026, 16:42\n\nOnderwerp:\n Foutmelding op TSV Connect Backoffice portal\n\nHi André,\n\nAls ik het portaal probeer te openen, dan krijg ik de volgende foutmelding:\n\n400 This service is temporary unavailable - please contact TSV support\n\nGraag een ticket voor aanmaken. Thanks!\n\nMet vriendelijke groet,\n\n \n\nFrank Lunstroo\n\nSales Manager\n\nTSV-GROEP BV\n\n+31204303215\n\nflunstroo@tsv-groep.nl\n\nwww.tsv-groep.nl\n\nHulstweg 8, 1032 LB, Amsterdam",
  "dueDateTime": "2026-09-09T12:18:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-09-04T07:28:00.000Z",
  "firstResponseDueDateTime": "2026-09-07T13:18:52.260Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43677,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-04T07:29:40.140Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-04T07:29:37.187Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-04T07:29:17.670Z",
  "lastTrackedModificationDateTime": "2026-09-04T07:29:17.700Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-09-04T07:29:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-04T07:29:00.000Z",
  "resolvedDueDateTime": "2026-09-09T12:18:52.260Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260902.0003",
  "ticketType": 2,
  "title": "Foutmelding op TSV Connect Backoffice portal",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "DNS lokaal op kantoor aangepast."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}