T20260901.0005 — Naam wijzigen toestel 655 Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: DPS - Dutch Protein & Services b.v. (4004JT3)
Contact: Robert Feenstra
Contract: DPS - Dutch Protein & Services b.v. (4004JT3) - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-01 10:34
Due date: 2026-09-14 14:04
Resolved: 2026-09-01 11:55
Completed: 2026-09-01 11:55
Laatste activiteit: 2026-09-01 11:55

Beschrijving

Van: Robert Feenstra <rfeenstra@dpsfood.nl> Datum: 01-09-2026, 12:32 Onderwerp: Naam wijzigen toestel 655 Hi, Ik ben niet op kantoor, vandaar mijn verzoek: Kunnen jullie toestel 655 de naam wijzigen naar S.Saybas? Met vriendelijke groet / Kind regards / Mit freundlichen Grüßen, Robert Feenstra ? ? ? ? ? ICT Manager Dutch Protein & Services B.V. Sir Rowland Hillstraat 3 | 4004 JT | Tiel | Netherlands t +31 344 677 677 | m +31 6 538 786 95 www.dpsfood.nl Click here to find out more about a future proof DP&S Van: Brenda Verweg < bverweg@dpsfood.nl > Verzonden: dinsdag 1 september 2026 11:47 Aan: Robert Feenstra < rfeenstra@dpsfood.nl > Onderwerp: telefoonnummer HI, Kan jij nog toestel 655 toewijzen aan Semra? Thnx Met vriendelijke groet / Kind regards / Mit freundlichen Grüßen, Brenda Verweg ? ? ? ? ? Quality Assurance Department Dutch Protein & Services B.V. Sir Rowland Hillstraat 4 | 4004 JT | Tiel | Netherlands t +31 344 677 677 | m Click here to find out more about a future proof DP&S

Verloop

2026-09-01 10:34 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (rfeenstra@dpsfood.nl); Ticket Contact (rfeenstra@dpsfood.nl) Initiated by André Kik
2026-09-01 10:34 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-09-01 11:41 Time-entries Zain Jawad Kazem 0.33 uur

Naam is veranderd.
2026-09-01 11:55 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (rfeenstra@dpsfood.nl); Ticket Contact (rfeenstra@dpsfood.nl) Initiated by Zain Jawad Kazem

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 902,
  "companyLocationID": 820,
  "completedByResourceID": 29682894,
  "completedDate": "2026-09-01T11:55:14.403Z",
  "configurationItemID": null,
  "contactID": 30685027,
  "contractID": 29684148,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-09-01T10:34:19.957Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Robert Feenstra <rfeenstra@dpsfood.nl>\n\nDatum:\n 01-09-2026, 12:32\n\nOnderwerp:\n Naam wijzigen toestel 655\n\nHi,\n\n \n\nIk ben niet op kantoor, vandaar mijn verzoek:\n\n \n\nKunnen jullie toestel 655 de naam wijzigen naar S.Saybas?\n\n \n\nMet vriendelijke groet / Kind regards / Mit freundlichen Grüßen,\n\nRobert\n\nFeenstra\n\n?\n?\n?\n?\n?\n\nICT Manager\n\nDutch Protein & Services B.V.\n\nSir Rowland Hillstraat 3\n\n|\n\n4004 JT\n\n|\n\nTiel\n\n|\n\nNetherlands\n\nt \n+31 344 677 677\n\n|\n\nm \n+31 6 538 786 95\n\nwww.dpsfood.nl\n\nClick here to find out more about a future proof DP&S\n\n \n\nVan:\n Brenda\n Verweg <\nbverweg@dpsfood.nl\n> \n\nVerzonden:\n dinsdag 1 september 2026 11:47\n\nAan:\n Robert Feenstra <\nrfeenstra@dpsfood.nl\n>\n\nOnderwerp:\n telefoonnummer \n\n \n\nHI,\n\n \n\nKan jij nog toestel 655 toewijzen aan Semra?\n\n \n\nThnx\n\n \n\nMet vriendelijke groet / Kind regards / Mit freundlichen Grüßen,\n\nBrenda\n\nVerweg\n\n?\n?\n?\n?\n?\n\nQuality Assurance Department\n\nDutch Protein & Services B.V.\n\nSir Rowland Hillstraat 4\n\n|\n\n4004 JT\n\n|\n\nTiel\n\n|\n\nNetherlands\n\nt \n+31 344 677 677\n\n|\n\nm \n\nClick here to find out more about a future proof DP&S",
  "dueDateTime": "2026-09-14T14:04:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-09-01T11:41:00.000Z",
  "firstResponseDueDateTime": "2026-09-08T08:04:19.957Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43673,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-01T11:55:39.687Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-01T11:55:32.730Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-01T11:55:14.387Z",
  "lastTrackedModificationDateTime": "2026-09-01T11:55:14.433Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-09-01T11:55:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-01T11:55:00.000Z",
  "resolvedDueDateTime": "2026-09-14T14:04:19.957Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260901.0005",
  "ticketType": 4,
  "title": "Naam wijzigen toestel 655",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Naam is veranderd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}