T20260901.0002 — Vervallen (service)overeenkomst(en) LDH Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: Jessica Veraar
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-09-01 08:58
Due date: 2026-09-14 12:28
Resolved: 2026-09-01 12:17
Completed: 2026-09-01 12:18
Laatste activiteit: 2026-09-01 12:18

Beschrijving

Van: Jessica Veraar <jveraar@tsv-groep.nl> Datum: 01-09-2026, 10:35 Onderwerp: Vervallen (service)overeenkomst(en) Morning All, Even ter informatie dat de volgende contracten zijn komen te vervallen per vandaag : * LDH = ex-klant Betreft: serviceovereenkomst Avaya Pincode t.b.v. SLA Avaya “ 497098 ” heb ik ingesproken als “niet actief” op 6341 @Andre Kik : kan jij zorgen dat deze pincode wordt uit geprogrammeerd? Met vriendelijke groet, Jessica Veraar Office Manager TSV-GROEP BV +31204303255 jveraar@tsv-groep.nl www.tsv-groep.nl Hulstweg 8, 1032 LB, Amsterdam

Verloop

2026-09-01 08:58 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by André Kik
2026-09-01 08:58 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-09-01 11:47 Time-entries Zain Jawad Kazem 0.50 uur

VMPro code is deactiveerd.
2026-09-01 12:18 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by Zain Jawad Kazem

Volledige record uit Autotask

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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
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  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682894,
  "completedDate": "2026-09-01T12:18:13.743Z",
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  "description": "Van:\n Jessica Veraar <jveraar@tsv-groep.nl>\n\nDatum:\n 01-09-2026, 10:35\n\nOnderwerp:\n Vervallen (service)overeenkomst(en)\n\nMorning All,\n\n \n\nEven ter informatie dat de volgende contracten zijn komen te vervallen per\n\nvandaag\n:\n\n \n\n*\t\n\nLDH\n = ex-klant\n\nBetreft: serviceovereenkomst Avaya\n\nPincode t.b.v. SLA Avaya \n“\n497098\n”\n\nheb ik ingesproken als “niet actief” op 6341\n\n@Andre Kik\n:\n\nkan jij zorgen dat deze pincode wordt uit geprogrammeerd?\n\nMet vriendelijke groet,\n\n \n\nJessica Veraar\n\nOffice Manager\n\nTSV-GROEP BV\n\n+31204303255\n\njveraar@tsv-groep.nl\n\nwww.tsv-groep.nl\n\nHulstweg 8, 1032 LB, Amsterdam",
  "dueDateTime": "2026-09-14T12:28:00.000Z",
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  "firstResponseAssignedResourceID": 29682894,
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  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43670,
  "impersonatorCreatorResourceID": 29682934,
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  "lastActivityDate": "2026-09-01T12:18:39.533Z",
  "lastActivityPersonType": 1,
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  "lastCustomerNotificationDateTime": "2026-09-01T12:18:31.603Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-01T12:18:13.727Z",
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  "resolution": "",
  "resolutionPlanDateTime": "2026-09-01T12:17:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-01T12:17:00.000Z",
  "resolvedDueDateTime": "2026-09-14T12:28:11.213Z",
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  "source": 2,
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  "ticketCategory": 104,
  "ticketNumber": "T20260901.0002",
  "ticketType": 4,
  "title": "Vervallen (service)overeenkomst(en) LDH",
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      "name": "Factuur omschrijving",
      "value": "VMPro code is deactiveerd."
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      "name": "Gepland in Outlook",
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