{
  "apiVendorID": 153,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1265,
  "companyLocationID": 1292,
  "completedByResourceID": 29682894,
  "completedDate": "2026-09-01T08:14:35.333Z",
  "configurationItemID": 3841,
  "contactID": null,
  "contractID": 29684887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-31T21:34:37.413Z",
  "createdByContactID": null,
  "creatorResourceID": 29682916,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "This alert ticket was generated from AEM alert  #f882c1f1-e693-4ec4-b159-55ebca9886c3 for the trigger \"Failure whilst running Patch Policy 'Workstation Patching TPSRMnA' (Monitor for failed patch installations)\" within the policy \"Global - Patch installation Monitor\". We last saw this Vostro 3681 (Dell Inc.) device online at 2026-08-11 20:17:59 UTC. The last known user was \"RCD-TPSRMNA\\Support\".",
  "dueDateTime": "2026-09-07T13:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-09-01T07:14:00.000Z",
  "firstResponseDueDateTime": "2026-09-02T14:30:00.000Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43667,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 21,
  "lastActivityDate": "2026-09-01T08:14:35.380Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682894,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-09-01T08:14:35.320Z",
  "lastTrackedModificationDateTime": "2026-09-01T08:14:35.380Z",
  "monitorID": 371823,
  "monitorTypeID": 20,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 8,
  "resolution": "",
  "resolutionPlanDateTime": "2026-09-01T08:14:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-01T08:14:00.000Z",
  "resolvedDueDateTime": "2026-09-07T13:00:00.000Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": "f882c1f1-e693-4ec4-b159-55ebca9886c3",
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 13,
  "status": 5,
  "subIssueType": 252,
  "ticketCategory": 2,
  "ticketNumber": "T20260831.0006",
  "ticketType": 5,
  "title": "RCD-TPSRMnA - Windows update failed",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}