T20260831.0004 — App policy voor mobiele devices activeren Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: David Hammel
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: David Hammel

Aangemaakt: 2026-08-31 11:47
Due date: 2026-09-11 15:17
Resolved: 2026-08-31 11:48
Completed: 2026-08-31 11:48
Laatste activiteit: 2026-08-31 11:48

Beschrijving

We gaan de app policy activeren, waarbij het niet meer mogelijk is om zakelijke gegevens te kopieren naar een niet zakelijke applicatie (op mobiele apparaten).

Verloop

2026-08-31 11:46 Time-entries David Hammel 0.17 uur

Iedereen toegevoegd aan de group [MDM]TSV_App_Protection_Policies.
2026-08-31 11:47 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (dhammel@tsv-groep.nl) Initiated by David Hammel
2026-08-31 11:48 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (dhammel@tsv-groep.nl) Initiated by David Hammel

Volledige record uit Autotask

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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682885,
  "completedDate": "2026-08-31T11:48:06.307Z",
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  "contactID": 30683913,
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  "createdByContactID": null,
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  "description": "We gaan de app policy activeren, waarbij het niet meer mogelijk is om zakelijke gegevens te kopieren naar een niet zakelijke applicatie (op mobiele apparaten).",
  "dueDateTime": "2026-09-11T15:17:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682885,
  "firstResponseDateTime": "2026-08-31T11:47:24.340Z",
  "firstResponseDueDateTime": "2026-09-07T09:17:24.340Z",
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": null,
  "id": 43665,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-31T11:48:28.117Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-31T11:48:23.863Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-31T11:48:06.290Z",
  "lastTrackedModificationDateTime": "2026-08-31T11:48:06.337Z",
  "monitorID": null,
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  "resolution": "",
  "resolutionPlanDateTime": "2026-08-31T11:48:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-31T11:48:00.000Z",
  "resolvedDueDateTime": "2026-09-11T15:17:24.340Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260831.0004",
  "ticketType": 4,
  "title": "App policy voor mobiele devices activeren",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "geactiveerd"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}