T20260828.0002 — Update: Verzoek 26273 toevoegen aan 3CX - Q-HR 801 - GVB-M260827 098 - Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: GVB Exploitatie B.V. (1043HP106)
Contact: Servicedesk ICT
Contract: GVB Exploitatie B.V. (1043HP106) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: André Kik

Aangemaakt: 2026-08-28 08:58
Due date: 2026-09-10 12:28
Resolved: 2026-09-01 09:13
Completed: 2026-09-01 09:13
Laatste activiteit: 2026-09-01 09:13

Beschrijving

Servicedesk ICT Beste TSV-groep, Er is een update in melding: GVB-M260827 098 Update: Beste TSV, Wij willen graag 1 nieuw teamlid toevoegen in de 3CX app van het HRSC (extensie 213). Het gaat om een t Extern (servicedeskict@gvb.nl <mailto:servicedeskict@gvb.nl> ) Er is een update in melding: GVB-M260827 098 Beste TSV, Wij willen graag 1 nieuw teamlid toevoegen in de 3CX app van het HRSC (extensie 213). Het gaat om een toevoeging in de 801 HR-Q: 26273 Priya Balgobind. Wij horen het graag als Suellen Hoyer een uitnodiging heeft ontvangen! Vriendelijke groet, Ignace Wil je reageren op deze melding via de mail, beantwoord dan deze mail met het meldingsnummer in het onderwerp. Als je telefonisch wilt reageren op deze melding zijn wij bereikbaar op: 088-65 000 15 Vriendelijke groet, Dirk Klein Gunnewiek Servicedesk ICT servicedeskict.gvb.nl <https://link.eu.inky.net/link?domain=servicedeskict.gvb.nl&t=h.eJxVjkEOgyAURK9iWBcRRQFXXkURlUqB8NFN07tXUjddTibz3rzRES3qC7SlFKAnBHQ8jdKzht2oVK7nVDpL0ggkHJM1igAEgh4F2vMqabU5o0aLQ_SLBjDeXeGGAJ7wiROceI1eBwJHCD6m4WWe7rJl8KIlVx1raCcFE80spKRjy9ulnVg1s5FQLrisalo3ZccrWrPs1tn9_3T4Pc3tnNs7fr7BZUi1.MEYCIQDOfrFldSf_oqJ7R2KlOzB3Jxz0TxvhGuFCOB77oxeoyAIhAP6Plb8vYxwAl9vC8QagHiUJ0GWyE4LxN5zec9FXD9nP>

Verloop

2026-08-28 08:58 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (servicedeskict@gvb.nl) Initiated by Zain Jawad Kazem
2026-08-28 08:58 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-08-28 08:58 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-08-28 08:58 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Zain Jawad Kazem
2026-08-28 09:29 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by Ralf Luhrmann
2026-08-31 08:10 Notities Autotask Administrator

Ticket Outsourced

Ticket outsourced to VoiceByte (1187JD80) by Kik, André
2026-08-31 08:23 Notities Autotask Administrator

Ticket Outsource Accepted

Ticket was accepted.
2026-09-01 08:15 Time-entries 0.33 uur

Hi Dirk, Priya is toegevoegd aan Q 801. Suellen heeft een eerdere uitnodiging al geaccepteerd is aangemeld op het systeem. Met vriendelijke groet, Matthijs Smeets Total Hours (Hours Worked - Offset) = 0.25 - 0.00 = 0.25
2026-09-01 08:17 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (servicedeskict@gvb.nl) Initiated by Autotask Administrator
2026-09-01 08:17 Notities Autotask Administrator

Outsource Completed by Service Partner

This ticket has been completed by the service partner. The outsource process will be completed when the lead partner approves the outsource completion.
2026-09-01 08:51 Time-entries André Kik 0.50 uur

Hi Dirk, Priya is toegevoegd aan Q 801. Suellen heeft een eerdere uitnodiging al geaccepteerd is aangemeld op het systeem. Met vriendelijke groet, Matthijs Smeets
2026-09-01 09:13 Notities André Kik

Outsource Completion Approved

Outsource to VoiceByte (1187JD80) completion has been approved.
2026-09-01 09:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (servicedeskict@gvb.nl) Initiated by André Kik
2026-09-01 09:13 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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