T20260826.0007 — Avaya support HWR netwerk transformatie Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: GVB Exploitatie B.V. (1043HP106)
Contact: Henk Kleine
Contract: GVB Exploitatie B.V. (1043HP106) - 7x4 (STRIP)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-08-26 09:34
Due date: 2026-09-15 08:58
Resolved: 2026-09-01 13:10
Completed: 2026-09-01 14:04
Laatste activiteit: 2026-09-01 14:05

Beschrijving

Graag Avaya support voor HWR netwerk transformatie.

Verloop

2026-08-26 09:20 Time-entries Gerko Oskam 0.33 uur

Henk heeft gebeld dat de toestellen 7400 en 7576 zijn uitgevallen tijdens werkzaamheden. Ingelogd en onderzocht en het gaat om digitale toestellen aangesloten op cabinet 6. Cabinet 6 heeft de omschrijving HWT ruimte Datar11.02 Cabinet 6 is down en Quanza weet genoeg en gaat ermee aan de slag. Wachten op eventuele andere verstoringen.
2026-08-26 09:34 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (henk.kleine@gvb.nl) Initiated by Gerko Oskam
2026-08-26 09:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (henk.kleine@gvb.nl) Initiated by Gerko Oskam
2026-08-26 12:20 Time-entries Gerko Oskam 1.33 uur

Op locatie langs geweest om te onderzoeken. Netwerkkabels zaten op verkeerde switch poorten. Gelijk de medpro omgezet van vlan 62 naar vlan 63. Wachten op eventuele andere klachten bij de omzetting.
2026-08-26 14:19 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (henk.kleine@gvb.nl) Initiated by Gerko Oskam
2026-08-26 Kostenposten Gerko Oskam 80 × € 1,00 = € 80,00

Voorrijdkosten (support)
2026-08-31 08:00 Time-entries Gerko Oskam 0.50 uur

OGD belde dat het niet lukt om een toestel aan te melden op de telefonie server. Avaya telefoon 9608 HWR deze zou in vlan 4019 moeten komen met dhcp maar het lijkt er op de optie 242 niet is geactiveerd. Een laptop in dat vlan krijgt wel een adres (10.204.35.12) OGD gaat contact opnenemen met de DHCP beheerder.
2026-08-31 08:31 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (henk.kleine@gvb.nl) Initiated by Gerko Oskam
2026-09-01 13:00 Time-entries Gerko Oskam 0.17 uur

Ondersteuning geboden.
2026-09-01 14:04 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (henk.kleine@gvb.nl) Initiated by Gerko Oskam

Volledige record uit Autotask

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