T20260825.0003 — Doorschaken hoofdnummer. Complete

Status: Complete
Priority: L1- Incident hoog
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Royal Coster Diamonds (1071CZ2)
Contact: Marcel Kruijer
Contract: Royal Coster Diamonds (1071CZ2) - 5x8 (SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-08-25 08:46
Due date: 2026-09-01 13:15
Resolved: 2026-09-02 07:12
Completed: 2026-09-02 07:03
Laatste activiteit: 2026-09-02 07:03

Beschrijving

Graag, vanwege een Ziggo storing, het hoofdnummer doorschakelen naar 06-57174296

Verloop

2026-08-25 08:47 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Level 1 Incident Teams Notificatie" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L1- Incident hoog" Then execute the following actions: Send notification e-mail ([TPS-Tickets] L1 Notification Teams) to Teams email notifier (2bd0cb44.tsv-groep.nl@emea.teams.ms) Initiated by André Kik
2026-08-25 08:47 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (MarcelKruijer@royalcoster.com); Ticket Contact (MarcelKruijer@royalcoster.com) Initiated by André Kik
2026-08-25 08:47 Systeemnotities Systeem

Workflow Rule "[TPS-Incident] L0/L1 aangemaakt melding naar AM" fired.

When a ticket is: Created And the following conditions are met: Priority in list "L0- Incident kritiek or L1- Incident hoog" Then execute the following actions: Send notification e-mail ([TPS-incident] Melding naar AM) to egunther@tsv-groep.nl; Account Manager (jwaldram@tsv-groep.nl) Post to selected Microsoft Teams Channels Initiated by André Kik
2026-08-25 09:56 Time-entries Zain Jawad Kazem 0.33 uur

doorschakeling is geactiveerd door Marc.
2026-08-25 10:16 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (MarcelKruijer@royalcoster.com); Ticket Contact (MarcelKruijer@royalcoster.com) Initiated by Zain Jawad Kazem
2026-08-31 07:24 Notities André Kik

Het probleem met de Ziggo verbinding is verholpen, de doorschakeling mag worden gedeactiveerd.

Het probleem met de Ziggo verbinding is verholpen, de doorschakeling mag worden gedeactiveerd.
2026-08-31 07:24 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (zjawad@tsv-groep.nl) Initiated by André Kik
2026-08-31 07:24 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (MarcelKruijer@royalcoster.com); Ticket Contact (MarcelKruijer@royalcoster.com) Initiated by André Kik
2026-08-31 08:33 Time-entries Zain Jawad Kazem 0.50 uur

Doorschakeling is weggehaald. Ik heb het hoofdnummer getest en dit werkt. Als er geen vragen meer, dan ga ik dit afsluiten.
2026-08-31 09:04 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (MarcelKruijer@royalcoster.com); Ticket Contact (MarcelKruijer@royalcoster.com) Initiated by Zain Jawad Kazem
2026-09-02 07:02 Time-entries Zain Jawad Kazem 0.17 uur

Geen vragen meer.
2026-09-02 07:03 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (MarcelKruijer@royalcoster.com); Ticket Contact (MarcelKruijer@royalcoster.com) Initiated by Zain Jawad Kazem
2026-09-02 07:03 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "isAssignedToComanaged": false,
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  "lastActivityDate": "2026-09-02T07:03:40.900Z",
  "lastActivityPersonType": 1,
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  "lastCustomerNotificationDateTime": "2026-09-02T07:03:39.203Z",
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  "ticketNumber": "T20260825.0003",
  "ticketType": 2,
  "title": "Doorschaken hoofdnummer.",
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