T20260825.0001 — Het middelpunt heeft geen Wifi. Complete

Status: Complete
Priority: L3- Incident laag
Category: TSV Incidents
Type: Incident

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: Gemeente Landsmeer (1121XC1)
Contact: Pieter van Erck
Contract: Gemeente Landsmeer (1121XC1) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-08-25 07:18
Due date: 2026-08-31 13:18
Resolved: 2026-08-25 07:30
Completed: 2026-08-25 07:26
Laatste activiteit: 2026-08-27 08:58

Beschrijving

Het middelpunt heeft geen Wifi.

Verloop

2026-08-25 07:18 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (m.oskam@landsmeer.nl); Ticket Contact (P.vanerck@landsmeer.nl) Initiated by Gerko Oskam
2026-08-25 07:20 Time-entries Gerko Oskam 0.17 uur

TSV heeft daar geen apparatuur geleverd of in onderhoud.
2026-08-25 07:27 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (m.oskam@landsmeer.nl); Ticket Contact (P.vanerck@landsmeer.nl) Initiated by Gerko Oskam
2026-08-25 07:26 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "dueDateTime": "2026-08-31T13:18:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
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  "firstResponseDueDateTime": "2026-08-27T14:18:01.077Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 43619,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-27T08:58:03.087Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-08-25T07:27:07.390Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-25T07:26:46.730Z",
  "lastTrackedModificationDateTime": "2026-08-27T08:58:03.087Z",
  "monitorID": null,
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  "purchaseOrderNumber": "",
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-25T07:30:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-25T07:30:00.000Z",
  "resolvedDueDateTime": "2026-08-31T13:18:01.077Z",
  "rmaStatus": null,
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  "source": 2,
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  "ticketCategory": 103,
  "ticketNumber": "T20260825.0001",
  "ticketType": 2,
  "title": "Het middelpunt heeft geen Wifi.",
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      "name": "Downtime IN MINUTEN (indien van toepassing)",
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      "name": "Factuur omschrijving",
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