T20260824.0007 — Toestel 6971omzetten van digitaal naar IP. Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: GVB Exploitatie B.V. (1043HP106)
Contact: Mitch Meijer
Contract: GVB Exploitatie B.V. (1043HP106) - 7x4 (STRIP)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-08-24 14:21
Due date: 2026-09-07 09:21
Resolved: 2026-08-24 14:40
Completed: 2026-08-24 14:43
Laatste activiteit: 2026-08-24 14:43

Beschrijving

Toestel 6971omzetten van digitaal naar IP.

Verloop

2026-08-24 14:20 Time-entries Gerko Oskam 0.33 uur

Mitch was op locatie en toestel meteen omgezet. Digitaal toestel is defect.
2026-08-24 14:21 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (mitch.meijer@ogd.nl) Initiated by André Kik
2026-08-24 14:21 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-08-24 14:43 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (mitch.meijer@ogd.nl) Initiated by Gerko Oskam
2026-08-24 14:43 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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