T20260821.0002 — Planned Work CHG0208296 TSV Connect Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: Gemeente Voorne aan Zee (3221AL26)
Contact: Persoon Telecom
Contract: Gemeente Voorne aan Zee (3221AL26) - Geen dekking
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-08-21 07:07
Due date: 2026-09-09 10:13
Resolved: 2026-09-02 07:06
Completed: 2026-09-02 07:06
Laatste activiteit: 2026-09-02 07:07

Beschrijving

Van: servicemanagementsupport <servicemanagementsupport@odido.nl> Datum: 20-08-2026, 21:12 Onderwerp: Planned Work CHG0208296 TSV Connect Beste relatie van Odido, Hierbij vragen wij uw aandacht voor onderstaande werkzaamheden: CHG0208296 Planned start date: 2026-09-02 04:00:00 CEST Planned end date: 2026-09-02 07:00:00 CEST Outage start time: 2026-09-02 04:00:00 CEST Outage end time: 2026-09-02 07:00:00 CEST Actual Service Outage: 180 Minutes Reason for this outage: network maintenance. Let op! U vindt deze meldingen ook terug in de Odido Business Portal. Wilt u geen melding missen? Stel dit dan nu in via portal.odido.nl Met vriendelijke groet, Afdeling Service Management odido.nl/ondernemen ******** IMPORTANT NOTICE ******** This e-mail (including any attachments) may contain information that is confidential or otherwise protected from disclosure and it is intended only for the addressees. If you are not the intended recipient, please note that any copying, distribution or other use of information contained in this e-mail (and its attachments) is not allowed. If you have received this e-mail in error, kindly notify us immediately by e-mail and delete the message (including any attachments) from your system. Please note that e-mail messages may contain computer viruses or other defects, may not be accurately replicated on other systems, or may be subject of unauthorized interception or other interference without the knowledge of sender or recipient. Odido only send and receive e-mails on the basis that T-Mobile is not responsible for any such computer viruses, corruption or other interference or any consequences thereof.

Verloop

2026-08-21 07:07 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by André Kik
2026-08-21 07:07 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by André Kik
2026-08-24 07:13 Time-entries Zain Jawad Kazem 0.17 uur

Gemeentenaam is anders geworden. Dit is nog steeds hetzelfde bij Odido. Naam is Voorne aan Zee. Ik heb interne gevraagd over dit.
2026-08-24 07:25 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (akik@tsv-groep.nl) Initiated by Zain Jawad Kazem
2026-08-25 12:10 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga dit morgen overleggen met David.
2026-08-25 12:20 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (systeembeheer@voorneaanzee.nl); Ticket Contact (systeembeheer@voorneaanzee.nl) Initiated by Zain Jawad Kazem
2026-08-27 07:26 Time-entries Zain Jawad Kazem 0.17 uur

Ik ga het doorgeven aan de klant.
2026-08-27 07:30 Notities Zain Jawad Kazem

Service Desk Notification

systeembeheer@voorneaanzee.nl Beste L(s) Zie hieronder een onderhoudsmelding van Odido voor jullie Odido verbindingen: Beste relatie van Odido, Hierbij vragen wij uw aandacht voor onderstaande werkzaamheden: CHG0208296 Planned start date: 2026-09-02 04:00:00 CEST Planned end date: 2026-09-02 07:00:00 CEST Outage start time: 2026-09-02 04:00:00 CEST Outage end time: 2026-09-02 07:00:00 CEST Actual Service Outage: 180 Minutes Reason for this outage: network maintenance.
2026-08-27 07:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (systeembeheer@voorneaanzee.nl); Ticket Contact (systeembeheer@voorneaanzee.nl) Initiated by Zain Jawad Kazem
2026-09-02 07:01 Time-entries Zain Jawad Kazem 0.17 uur

call mag dicht.
2026-09-02 07:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (systeembeheer@voorneaanzee.nl); Ticket Contact (systeembeheer@voorneaanzee.nl) Initiated by Zain Jawad Kazem

Volledige record uit Autotask

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  "completedByResourceID": 29682894,
  "completedDate": "2026-09-02T07:06:40.243Z",
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  "resolutionPlanDateTime": "2026-09-02T07:06:00.000Z",
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  "resolvedDueDateTime": "2026-09-09T10:13:30.050Z",
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  "serviceLevelAgreementHasBeenMet": null,
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  "source": 2,
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