Autotask Toolkit

v 2.21.0 PROD

T20260820.0001 — Want to buy new Avaya MM717 Complete

Status
Complete
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
–
Klant
AJ Networx SAS (74370-1831)
Contact
Mike Neillans
Contract
AJ Networx SAS (74370-1831) - Geen dekking
Asset (CI)
–
Toegewezen aan
André Kik

Aangemaakt
2026-08-20 06:50
Due date
2026-10-05 09:01
Resolved
2026-09-08 10:31
Completed
2026-09-08 10:32
Laatste activiteit
2026-09-08 10:32

Beschrijving

Van: Mike Neillans <mn@ajnetworx.com> Datum: 19-08-2026, 17:54 Onderwerp: Want to buy new Avaya MM717 What do you have in stock ? Mike Neillans  |   +44 (0) 7467 548 872         AJ Networx SAS         1831 Route des diacquenods, 74370 Filliere, France AJ Networx INC         806 Cromwell, Park Drive, Glen Burnie, Maryland, 21061, USA AJ Networx LTD         Park Farm, Akeman St, Kidlington, OX5 3JQ, UK AJ Networx PTY         Floor 8, 220 Collins St, Melbourne, VIC 3000, Australia AJ Networx FZE         R308, Bank Street Road, Burjaman, Dubai UAE

Verloop

  1. 2026-08-20 06:58 Notities André Kik

    Opportunity created and passed on to Erik

    Opportunity created and passed on to Erik KP 00002464

  2. 2026-09-08 10:27 Time-entries André Kik 0.17 uur

    No longer needed

Volledige record uit Autotask
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