T20260818.0004 — Graag ondersteuning met Connecsy test voor de nieuwe werktplek. Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x4
Issue type: –
Source: Telefoon

Klant: GVB Exploitatie B.V. (1043HP106)
Contact: Edo Zwartbol
Contract: GVB Exploitatie B.V. (1043HP106) - 7x4 (HW+SW)
Asset (CI): –
Toegewezen aan: Gerko Oskam

Aangemaakt: 2026-08-18 10:42
Due date: 2026-09-01 14:47
Resolved: 2026-08-21 13:00
Completed: 2026-08-21 13:12
Laatste activiteit: 2026-08-21 13:12

Beschrijving

Graag ondersteuning met Connecsy test voor de nieuwe werktplek.

Verloop

2026-08-18 10:42 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (Edo.Zwartbol@gvb.nl) Initiated by Gerko Oskam
2026-08-18 10:45 Time-entries Gerko Oskam 0.17 uur

Peter is de contactpersoon "Borst, Peter" <Peter.Borst@gvb.nl>

intern hoi Peter, hierbij het nummer van Gerko die morgen goed bereikbaar is speciaal voor jou ;) : 020-430 32 44 Graag overzetten en geen vragen stellen aan de klant, wat wil je, we zetten over wat hij al heeft, extra behoefte andere vraag en niet aan het nieuwe werkplek team. Jij kunt nu door? thx!
2026-08-18 10:48 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (Edo.Zwartbol@gvb.nl) Initiated by Gerko Oskam
2026-08-19 11:50 Time-entries Gerko Oskam 0.17 uur

Wachten op dat er contact wordt opgenomen.
2026-08-19 13:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (Edo.Zwartbol@gvb.nl) Initiated by Gerko Oskam
2026-08-19 13:50 Time-entries Gerko Oskam 0.17 uur

Peter +31 6 29343710 heeft gebeld en wil weten hoe je de licentie activeert op een ander systeem. Pridis bellen over de mogelijkheden.
2026-08-19 14:01 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (Edo.Zwartbol@gvb.nl) Initiated by Gerko Oskam
2026-08-20 09:30 Time-entries Gerko Oskam 0.67 uur

Installatie doorgenomen. Uitleg gegeven over de config files. Manual gestuurd. Wachten op reactie voor een vervolg indien nodig.
2026-08-20 13:36 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (Edo.Zwartbol@gvb.nl) Initiated by Gerko Oskam
2026-08-21 12:50 Time-entries Gerko Oskam 0.17 uur

Vandaag hebben Robin en Jos naar alle waarschijnlijkheid het licenties issue opgelost. Bij het testen kreeg Robin een username @Ravingerová, Linda: Kan en wil jij dit testen op een GVB laptop en op de gedeelde werkplek van FZ? @Gerko Oskam: Veel dank voor de ondersteuning.
2026-08-21 13:12 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedeskict@gvb.nl); Ticket Contact (Edo.Zwartbol@gvb.nl) Initiated by Gerko Oskam

Volledige record uit Autotask

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  "resolutionPlanDateTime": "2026-08-21T13:00:00.000Z",
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  "resolvedDueDateTime": "2026-09-01T14:47:22.150Z",
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