T20260818.0003 — RMM policy checken Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: TSV-GROEP BV (1032LB8)
Contact: David Hammel
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-08-18 08:46
Due date: 2026-08-31 12:16
Resolved: 2026-08-18 14:45
Completed: 2026-08-19 07:06
Laatste activiteit: 2026-08-19 07:06

Beschrijving

Zie screenshot vanuit RMM: En de bijbehorende link naar het artikel: https://rmm.datto.com/help/en/Content/Troubleshooting/FAQs/M365ChannelMigration.htm

Verloop

2026-08-18 08:46 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (dhammel@tsv-groep.nl) Initiated by David Hammel
2026-08-18 14:30 Time-entries Marc Blankestijn 0.33 uur

Er zijn drie policies aanwezig voor softwaremanagement. In alle drie van de policies is er geen configuratie aanwezig voor de channels (ook al zijn deze aangepast). Deze hebben ook nooit aangestaan gezien deze updates via het office pakket zelf ingeregeld waren, en nu via Intune zijn hier instellengen voor ingeregeld.
2026-08-19 07:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (dhammel@tsv-groep.nl) Initiated by Marc Blankestijn

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682886,
  "completedDate": "2026-08-19T07:06:28.297Z",
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-18T08:46:18.107Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Zie screenshot vanuit RMM:\n\n\nEn de bijbehorende link naar het artikel:\nhttps://rmm.datto.com/help/en/Content/Troubleshooting/FAQs/M365ChannelMigration.htm",
  "dueDateTime": "2026-08-31T12:16:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-08-18T14:30:00.000Z",
  "firstResponseDueDateTime": "2026-08-24T14:46:18.107Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 43579,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-08-19T07:06:50.790Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-08-19T07:06:46.810Z",
  "lastCustomerVisibleActivityDateTime": "2026-08-19T07:06:28.297Z",
  "lastTrackedModificationDateTime": "2026-08-19T07:06:28.327Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-08-18T14:45:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-18T14:45:00.000Z",
  "resolvedDueDateTime": "2026-08-31T12:16:18.107Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260818.0003",
  "ticketType": 4,
  "title": "RMM policy checken",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Gecontroleerd en is niet aanwezig. Updates gaan ook via Intune."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}