Autotask Toolkit

v 2.21.0 PROD

T20260817.0001 — SSL Certificaat gaat verlopen: Koopman International BV (1031HH88) - sip1.koopmanint.com Complete

Status
Complete
Priority
L6- Request
Category
TSV Incidents
Type
Incident
Queue
TPS - Tickets
SLA
5x8
Issue type
–
Source
Geautomatiseerd
Klant
TSV-Groep (INTERN AUTOTASK ACCOUNT)
Contact
TPS Support
Contract
@Template - 5x8 (HW + SW)
Asset (CI)
–
Toegewezen aan
Gerko Oskam
Aangemaakt
2026-08-17 00:00
Due date
2026-09-04 08:14
Resolved
2026-09-22 12:30
Completed
2026-09-22 16:09
Laatste activiteit
2026-09-22 16:09

Beschrijving

Er gaat binnen 60 dagen een certificaat verlopen! ======================== SSL certificaat Link ======================= If you have an Autotask Account you can use the following link to view the configuration item: https://ww16.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenInstalledProduct&InstalledProductId=3714 **Created via Incoming Email Processor** From: "TSV Professional Services" <support@mijntps.nl> To: dhammel@tsv-groep.nl

Verloop

  1. 2026-08-17 00:00 Notities array_api serviceaccount

    Service Desk Notification

    "TSV Professional Services" <support@mijntps.nl>

  2. 2026-08-17 07:10 Time-entries Gerko Oskam 0.17 uur

    Inplannen.

  3. 2026-08-21 12:50 Time-entries Gerko Oskam 0.17 uur

    Inplannen om rond 15-9 een nieuw certificaat aan te vragen.

  4. 2026-09-15 09:30 Time-entries Gerko Oskam 0.33 uur

    CSR aangemaakt en verzonden.

  5. 2026-09-22 10:40 Time-entries Gerko Oskam 0.33 uur

    Certificaat vernieuwd en verwerkt, nu nog een reboot plannen.

  6. 2026-09-22 12:10 Time-entries Gerko Oskam 0.33 uur

    SBC gereboot.

  7. 2026-09-22 16:09 Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask 
{
  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 0,
  "companyLocationID": 1,
  "completedByResourceID": 29682891,
  "completedDate": "2026-09-22T16:09:00.453Z",
  "configurationItemID": null,
  "contactID": 30686287,
  "contractID": 29683396,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-17T00:00:37.867Z",
  "createdByContactID": null,
  "creatorResourceID": 29682907,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Er gaat binnen 60 dagen een certificaat verlopen!\r\n\r\n======================== SSL certificaat Link =======================\r\n\r\nIf you have an Autotask Account you can use the following link to view the configuration item:\r\nhttps://ww16.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenInstalledProduct&InstalledProductId=3714\r\n\r\n**Created via Incoming Email Processor**\r\nFrom: \"TSV Professional Services\" <support@mijntps.nl>\r\nTo: dhammel@tsv-groep.nl",
  "dueDateTime": "2026-09-04T08:14:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-08-17T14:06:42.353Z",
  "firstResponseDueDateTime": "2026-08-28T10:30:00.000Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43572,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-22T16:09:20.130Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-22T16:09:17.767Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-22T16:09:00.453Z",
  "lastTrackedModificationDateTime": "2026-09-22T16:09:00.483Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-09-22T12:30:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-22T12:30:00.000Z",
  "resolvedDueDateTime": "2026-09-04T08:14:55.597Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260817.0001",
  "ticketType": 2,
  "title": "SSL Certificaat gaat verlopen: Koopman International BV (1031HH88) - sip1.koopmanint.com",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Certificaten vernieuwd en sbc gereboot."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}