T20260312.0002.006 — BAS-Groep - Licenties overzicht genereren Complete

Status: Complete
Priority: L6- Request
Category: TSV Incidents
Type: Service Request

Queue: TPS - Tickets
SLA: –
Issue type: Niet gecategoriseerd
Source: Email

Klant: TSV-GROEP BV (1032LB8)
Contact: Jessica Veraar
Contract: TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI): –
Toegewezen aan: Marc Blankestijn

Aangemaakt: 2026-08-13 22:00
Due date: 2026-08-28 14:00
Resolved: 2026-08-31 14:15
Completed: 2026-09-01 10:21
Laatste activiteit: 2026-09-01 10:21

Beschrijving

Voor Jessica elke maand een licentie overzicht van actueel gebruik genereren op het Elevate platform voor de BAS-Groep

Verloop

2026-08-13 22:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Marc Blankestijn
2026-08-13 22:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-24 22:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-26 22:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-28 13:33 Time-entries Marc Blankestijn 0.33 uur

Licentie overzicht naar JEssica verstuurd.
2026-08-28 14:24 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-30 14:25 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (mblankestijn@tsv-groep.nl) Initiated by Marc Blankestijn
2026-08-31 14:00 Time-entries Marc Blankestijn 0.33 uur

Op verzoek overzicht nogmaals gegenereerd.
2026-09-01 10:21 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact; Ticket Contact (jveraar@tsv-groep.nl) Initiated by Marc Blankestijn

Volledige record uit Autotask

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  "dueDateTime": "2026-08-28T14:00:00.000Z",
  "estimatedHours": 50.0,
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  "hoursToBeScheduled": 0.0,
  "id": 43567,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 21,
  "lastActivityDate": "2026-09-01T10:21:21.343Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-01T10:21:20.057Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-01T10:21:04.620Z",
  "lastTrackedModificationDateTime": "2026-09-01T10:21:04.700Z",
  "monitorID": null,
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  "resolutionPlanDateTime": "2026-08-31T14:15:00.000Z",
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  "ticketNumber": "T20260312.0002.006",
  "ticketType": 1,
  "title": "BAS-Groep - Licenties overzicht genereren",
  "userDefinedFields": [
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": "Licentie overzicht naar JEssica verstuurd."
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    {
      "name": "Gepland in Outlook",
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      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
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    {
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}