Autotask Toolkit

v 2.21.0 PROD

T20260813.0015 — Aanvraag extra MTR 55 inch BNR Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x8
Issue type
–
Source
Telefoon
Klant
FD Mediagroep (1097BL173)
Contact
Jerry Cyrus
Contract
FD Mediagroep (1097BL173) - 7x8 (HW+SW)
Asset (CI)
–
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-08-13 14:12
Due date
2026-08-31 13:48
Resolved
2026-08-28 10:30
Completed
2026-08-31 14:01
Laatste activiteit
2026-09-01 08:41

Beschrijving

Aanvraag extra MTR 55 inch BNR Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2455

Verloop

  1. 2026-08-26 07:22 Notities André Kik

    Het scherm is verzonden en zal vandaag of morgen worden bezorgd.

    Het scherm is verzonden en zal vandaag of morgen worden bezorgd.

  2. 2026-08-28 07:00 Time-entries Marc Blankestijn 3.50 uur

    Samen met Aldert op locatie het nieuwe scherm geplaatst. Samen met Jerry het account ingevoerd en getest. De dongle had wat issues met verbinden, dit na updates van specifieke drivers opgelost en werkt ook naar behoren. Tijdens het weggooien van het afval zijn gebruikers zelf al aan de slag gegaan en konden een teamsmeeting starten. Oplevering is gegaan zoals gewenst.

    intern serienummer: MT71I2GSF-2HG260114720XAG0135

  3. 2026-08-31 14:01 Oplossing

    Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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