Autotask Toolkit
v 2.21.0 PRODT20260813.0015 — Aanvraag extra MTR 55 inch BNR Complete
- Status
- Complete
- Priority
- L5- Change normaal
- Category
- TSV Changes
- Type
- Change Request
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Telefoon
- Klant
- FD Mediagroep (1097BL173)
- Contact
- Jerry Cyrus
- Contract
- FD Mediagroep (1097BL173) - 7x8 (HW+SW)
- Asset (CI)
- –
- Toegewezen aan
- Marc Blankestijn
- Aangemaakt
- 2026-08-13 14:12
- Due date
- 2026-08-31 13:48
- Resolved
- 2026-08-28 10:30
- Completed
- 2026-08-31 14:01
- Laatste activiteit
- 2026-09-01 08:41
Beschrijving
Aanvraag extra MTR 55 inch BNR Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2455
Verloop
-
Het scherm is verzonden en zal vandaag of morgen worden bezorgd.
Het scherm is verzonden en zal vandaag of morgen worden bezorgd.
-
Samen met Aldert op locatie het nieuwe scherm geplaatst. Samen met Jerry het account ingevoerd en getest. De dongle had wat issues met verbinden, dit na updates van specifieke drivers opgelost en werkt ook naar behoren. Tijdens het weggooien van het afval zijn gebruikers zelf al aan de slag gegaan en konden een teamsmeeting starten. Oplevering is gegaan zoals gewenst.
intern serienummer: MT71I2GSF-2HG260114720XAG0135
-
Geen specifieke oplossing, zie ticket acties.
Geen items met de huidige filters.
Volledige record uit Autotask
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"firstResponseDateTime": "2026-08-13T14:12:30.610Z",
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"id": 43565,
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