T20260810.0004 — De Machine ITA-TPSRMnA is al 120 minuten niet online Complete

Status: Complete
Priority: L3- Incident laag
Category: Monitoring Alerts
Type: Alert

Queue: TPS - Tickets
SLA: 5x8
Issue type: Ondersteunende systemen
Source: Geautomatiseerd

Klant: TSV-Groep (INTERN AUTOTASK ACCOUNT)
Contact: –
Contract: @Template - 5x8 (HW + SW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-08-10 12:02
Due date: 2026-08-17 09:32
Resolved: 2026-08-10 12:08
Completed: 2026-08-10 12:08
Laatste activiteit: 2026-08-10 12:08

Beschrijving

No CI linked to alerting device ITA-TPSRMnA (06f74677-34bd-b4e0-ceca-eea15e1a1af8): https://merlot.centrastage.net/csm/device/summary/4926476 This alert ticket was generated from AEM alert #224963e1-bb23-4d04-9935-ab034f358524 for the trigger "Device went Offline (Offline for 120 mins)" within the policy "TPSRMnA - DOWN status". We last saw this OptiPlex 3060 (Dell Inc.) device online at 2026-08-10 09:54:07 UTC. The last known user was "ITA-TPSRMNA\support".

Verloop

2026-08-10 12:02 Systeemnotities Systeem

DEVICE SNAPSHOT

At the time of ticket creation, the device "ITA-TPSRMnA" had: CPU Usage: 2.0% Disk Space Usage: - C: 66.0% Memory Usage: 65.0% Missing patches: Not available
2026-08-10 12:02 Systeemnotities Systeem

OPEN ALERTS

There are 1 other open alerts for the device "ITA-TPSRMnA". These alerts have the following breakdown by monitor type: - ONLINE_STATUS: 1 Additionally there are 1 other open alerts for the profile "Internationaal Theater Amsterdam (1017PT26)". These alerts have the following breakdown by monitor type: - ONLINE_STATUS: 1
2026-08-10 12:02 Systeemnotities Systeem

ALERT HISTORY

Alert history for the device "ITA-TPSRMnA": - Last 24 hours: 0 - Last 7 days: 0 - Last 30 days: 0
2026-08-10 12:02 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources Initiated by Datto RMM serviceaccount
2026-08-10 12:07 Time-entries Zain Jawad Kazem 0.17 uur

Klant heeft werkzaamheden. Ticket mag dicht.

Volledige record uit Autotask

{
  "apiVendorID": 153,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 0,
  "companyLocationID": 1,
  "completedByResourceID": 29682894,
  "completedDate": "2026-08-10T12:08:21.563Z",
  "configurationItemID": null,
  "contactID": null,
  "contractID": 29683396,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-08-10T12:02:27.817Z",
  "createdByContactID": null,
  "creatorResourceID": 29682916,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "No CI linked to alerting device ITA-TPSRMnA (06f74677-34bd-b4e0-ceca-eea15e1a1af8): https://merlot.centrastage.net/csm/device/summary/4926476\n\nThis alert ticket was generated from AEM alert  #224963e1-bb23-4d04-9935-ab034f358524 for the trigger \"Device went Offline (Offline for 120 mins)\" within the policy \"TPSRMnA - DOWN status\". We last saw this OptiPlex 3060 (Dell Inc.) device online at 2026-08-10 09:54:07 UTC. The last known user was \"ITA-TPSRMNA\\support\".",
  "dueDateTime": "2026-08-17T09:32:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-08-10T12:07:00.000Z",
  "firstResponseDueDateTime": "2026-08-13T10:32:27.817Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43525,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 22,
  "lastActivityDate": "2026-08-10T12:08:21.610Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682894,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-08-10T12:08:21.547Z",
  "lastTrackedModificationDateTime": "2026-08-10T12:08:21.610Z",
  "monitorID": 508160,
  "monitorTypeID": 1,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-08-10T12:08:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-10T12:08:00.000Z",
  "resolvedDueDateTime": "2026-08-17T09:32:27.817Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": "224963e1-bb23-4d04-9935-ab034f358524",
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 5,
  "subIssueType": 281,
  "ticketCategory": 2,
  "ticketNumber": "T20260810.0004",
  "ticketType": 5,
  "title": "De Machine ITA-TPSRMnA is al 120 minuten niet online",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}